Customer Service Call Center

Autumn Patton

Murfreesboro, TN ***** 615-***-**** *****************@***********.***

Professional Summary

Dedicated and versatile professional with over 10 years of experience in customer service, support, and hands-on service roles. Skilled in communication, multitasking, and technology, with a strong ability to adapt and learn quickly. Seeking a work-from-home position where I can apply my interpersonal skills, problem-solving abilities, and passion for helping others in a remote customer service or call center environment.

Key Skills

- Customer Service & Call Center Support

- Microsoft Office & Computer Literacy

- Fast Learner & Self-Starter

- POS Systems & Cash Handling

- Technical Support & Troubleshooting

- Time Management & Multitasking

- Phone Etiquette & Communication

- Remote Work Proficiency

Professional Experience

Waffle House - Murfreesboro, TN

Server / Cashier / Dishwasher

July 2023 - Present

- Greet and seat guests, take and process orders, and handle cash/credit payments

- Bus and sanitize tables, restock supplies, and maintain cleanliness

- Trained in kitchen prep and cooking to support multiple roles

- Memorized menu pricing and handled customer transactions with accuracy Drake Software - Antioch, TN

Customer Service Representative

June 2018 - Present (Seasonal)

- Provided technical support for tax software clients

- Troubleshot software issues and walked customers through resolutions

- Delivered friendly, solution-oriented service in a fast-paced call center Waffle House - Manchester, TN

Autumn Patton

Murfreesboro, TN 37130 615-***-**** *****************@***********.*** Server / Cashier

October 2017 - July 2023

- Performed dual responsibilities including serving customers, handling payments, and cleaning

- Provided quick and accurate service in a high-volume environment Taco Bell - Murfreesboro, TN

Cashier

September 2016 - November 2016

- Excelled in customer interactions, earning top survey results

- Managed orders, prepared beverages, and handled cash WWL Vehicle Services - Smyrna, TN

Driver

September 2015 - January 2016

- Transported and parked vehicles efficiently for Nissan production lines Asurion - Smyrna, TN

ROC Lean Specialist

2012 - 2014

- Refurbished iPhones, tested and replaced parts to ensure functionality

- Maintained high productivity in a clean room tech environment Education

Riverdale High School - Murfreesboro, TN

High School Diploma (2011)

Certifications

- Food Handler Certification

Awards

Doughboy Challenge 5K Run (2007)

- 1st Place - Age Group & Gender

- 3rd Place - Overall Female Division

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