Assistant Manager Customer Service
Resume:
Rahman Shaheed
Fayetteville, GA *****
**************@*****.***
Professional Summary
To obtain a challenging position that will allow growth and opportunity. This desired position will also allow me to utilize the employment skills and experience acquired to become asset to the organization. Authorized to work in the US for any employer
Work Experience
Contractor
HapiGig-Atlanta, GA
October 2019 to Present
Key holder, arranged details, help with sales associate Assistant Manager
MiTek Inc.-Atlanta, GA
July 2019 to January 2023
• Supervised associates, team members and employees
• Promoted to Assistant Warehouse Manager
• Managed opening and closing The warehouse facility
• Managed Every day operations
• Acted as customer service representative
• Handled and submitted incoming sales calls
• Managed daily reports of transactions
• Rearranged and detailed Pick ups and deliveries merchandise according to company standards
• Recruited and interviewed potential candidates
• Handled all team member and staff member scheduling Office Manager
Neighborhood Storage-Atlanta, GA
March 2015 to August 2016
Atlanta, GA Assist. Manager, March 2015- August 2016 Duties: Call Collection/Payments; Assist customer with unit selection; Tech Support Cell Phone Technician
NCR-Peachtree City, GA
January 2015 to July 2016
**************@*****.*** as required.
Assistant Manager
Radio Shack-Atlanta, GA
November 2013 to October 2014
Duties: Activated and repaired phones key holder stocked merchandise; Assist customers with inquiries regarding merchandise and electronic equipment. In addition, address and resolve any customer issues and complaints with service or merchandise.
Assistant Lot Manager
Bill Heard Chevrolet-Union City, GA
March 2007 to October 2009
Education
High School Diploma
Lovejoy High School - McDonough, GA
June 2000
Skills
• Warehouse experience (10+ years)
• Forklift (10+ years)
• Warehouse experience
• Order picking (10+ years)
• Manufacturing
• Stocking (10+ years)
• Recruiting
• Organizational skills
• Computer Networking
• Office Management
• Quality control
• Warehouse Management
• Microsoft Outlook
• Sales
• Typing
• Operations management
• Freight (10+ years)
• Construction
• Warehouse Supervisor Experience
• Data collection
• Security
• Microsoft Access
• Microsoft Word
• Load & unload
• Math (10+ years)
• Heavy lifting
• SAP Warehouse Management
• Forklift
• Data management
• Shipping & receiving
• Windows
• Accounts receivable
• Communication skills
• Management
• Basic math (10+ years)
• Data collection
• Minitab
• Filing
• Power tools
• Microsoft Word (10+ years)
• Freight
• Outside sales
• Technical support
• SAP
• Reach truck (5 years)
• Customer service
• Load & Unload (10+ years)
• Leadership
• Plastics blow molding
• Shipping & Receiving (10+ years)
• Warehouse management
• Microsoft Excel
• Assembly
• Office management
• Quality assurance
• Driving
• Administrative experience
• Microsoft Powerpoint
• SAP
• Microsoft Office
• Logistics
• Packaging (10+ years)
• Security (5 years)
• Warehouse distribution (10+ years)
• Assembly (10+ years)
• Merchandising
• Administrative Experience
• Analysis skills
• Materials handling (10+ years)
• Strong analytical and problem solving skills Strong organizational skills and detailed oriented in Yard- dog, Single and Double Pallet Jack, Cherry Picker, Forklift operator Customer service professional Electronic technical support for iPads and iPhonesClear oral and written communication Supervising Multi-unit facilities Ability to work independently in a fast paced, fluid environment (10+ years)
• Manufacturing (10+ years)
• Conflict management
• Human resources
• Data Entry (10+ years)
• Quality Assurance
• RF Scanner (10+ years)
• Hospitality
• Communication Skills
• Interviewing
• Microsoft Office (10+ years)
• Warehouse management system
• Root cause analysis
• Supervising experience
• Inventory control (10+ years)
Certifications and Licenses
Pallet Jack Certification
Present
Electric Pallet Jack Certification
Present
Driver's License
CPR Certification
Forklift Certification
Non-CDL Class C
CDL C
December 2017 to July 2025
MSHA Certification
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