Customer Support Service

MB

MOLLIE BLAIR

*********@******.*** +1-917-***-**** Bronx USA

Dynamic retail professional with proven expertise in inventory management and exceptional customer support, honed at companies like Adina Eden. Skilled in POS systems and renowned for enhancing shopping experiences through effective communication and personalized service. Achieved significant sales goals by leveraging analysis skills and a keen understanding of retail dynamics.

Administrative and Business

POS

Customer support

Cash handling

Typing

Shipping

Order fulfillment

Excel Spreadsheets

Front Desk

Software troubleshooting

Retail sales

Time management

Communication Skills

Mac OS

Analysis skills

Machine Learning

Google Suite

Inventory management

Adina Eden New York, NY

Sales Associate

03/2024 - 08/2024

Handled point-of-sale transactions efficiently and accurately as a, Supported team in maintaining a visually appealing and organized sales floor

Assisted customers with inquiries and product selection to enhance their shopping experience

Assisted in inventory checks and restocking to ensure product availability Executed promotional strategies to boost product sales during peak shopping periods.

Little Words Project New York, NY

Key Holder

09/2023 - 02/2024

Provided outstanding customer service by greeting and assisting customers, answering inquiries, and processing payments Maintained a tidy and well-stocked sales floor, assisted with backstock management, and set up merchandise displays

Captured and shared engaging social media content with customers to promote brand awareness

Collaborated with team members to ensure a clean, organized, and welcoming store environment.

Catbird Brooklyn, NY

Store Stylist

09/2022 - 07/2023

Assisted with inventory management, restocking, pricing, and maintaining displays to enhance the customer shopping experience Provided personalized assistance to customers, including welding jewelry and educating them on product assortment

Upheld high-quality standards and contributed to creating a welcoming atmosphere in the store

Summary

Skills

Experience

Developed and implemented visual merchandising strategies to attract customers and increase sales.

Lingua Franca NYC New York, NY

Key Holder Luxury Retail Associate

09/2021 - 07/2022

Delivered excellent customer service, assessed customer needs, and achieved sales goals through personalized assistance Managed POS transactions, processed returns, and cross-sold products to enhance the customer shopping experience

Collaborated with colleagues to ensure a positive and efficient shopping environment.

Foot Locker New York, NY

Customer Service

07/2020 - 04/2021

Received incoming inventory shipments, carefully inspecting and organizing merchandise to ensure accuracy and efficiency in stock management

Assisted with the setup and maintenance of sales floor displays, including arranging products, signage, and promotional materials to attract customers and enhance product visibility

Provided outstanding customer service by greeting customers, assisting with product inquiries, and offering personalized recommendations based on individual preferences and needs

Processed transactions accurately and efficiently using POS systems, including cash handling, credit card transactions, and gift card sales Maintained a clean and organized work environment by regularly cleaning and organizing merchandise, replenishing supplies, and ensuring compliance with safety and sanitation standards

Monitored inventory levels and communicated inventory discrepancies or low stock situations to management to facilitate timely restocking and prevent out-of-stock situations.

Barista, Starbucks New York, NY

08/2019 - 06/2020

Prepared and served beverages, provided customer assistance, and maintained a clean and organized workspace

Contributed to a positive team environment and ensured a high level of customer satisfaction

Actively contributed to a positive team environment by supporting colleagues, participating in training sessions, and assisting with store operations as needed.

Southern New Hampshire

Bachelor of Science in Computer Science

Expected in 06/2028

Bronx Theatre High School Bronx, NY

High School Diploma

09/2024

Mollie-Blair.pdf

Education and Training

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