JUAN WARD
Carson, CA *****
323-***-**** ********@*****.***
PROFESSIONAL SUMMARY
Dedicated professional with extensive experience in outreach, engagement, and case management. Skilled in supporting unhoused families, individuals, and youth through transitional and supportive housing programs. Adept in trauma-informed practices, motivational interviewing, and community collaboration. Seeking to leverage expertise in Human and Homeless Services to foster positive change in the lives of vulnerable populations.
SKILLS
• CPR & First Aid Certified
• Outreach & Engagement
• Crisis Management
• Case Management
• Resource Coordination
• Family Coaching
• Motivational Interviewing
• Housing First Approach
• Trauma-Informed Care
PROFESSIONAL EXPERIENCE
Harbor Interfaith Services
Case Manager / Problem-Solving Specialist San Pedro, CA
September 2024 – Present
• Deliver field-based case management, including housing stabilization, budgeting, and community integration.
• Assess family dynamics and cultural factors to explore housing solutions.
• Provide crisis intervention to build problem-solving and coping skills.
• Support clients in achieving long-term housing stability.
Abundant New Life Family Ministries Church of Long Beach
Volunteer Outreach Specialist / Service Coordinator Long Beach, CA
August 2023 – Present
• Conduct street outreach and housing navigation for individuals experiencing homelessness.
• Develop individualized recovery plans addressing housing, health, and behavioral needs.
• Apply harm reduction and motivational interviewing to promote client-centered progress.
LA Fitness
Certified Personal Trainer Cerritos, CA
October 2023 – October 2024
• Designed personalized fitness programs for diverse client goals.
• Educated clients on exercise, nutrition, and wellness habits.
Block by Block
Outreach Specialist Long Beach, CA
October 2014 – December 2016
• Conducted community outreach to improve safety and address homelessness-related concerns.
• Partnered with local agencies and stakeholders to support public well-being.
• Advocated for systemic improvements in mental health and addiction services.
EDUCATION
Cerro Coso Community College
Associate Degrees in:
• Administration of Justice
• Behavioral Science
• Humanities
Graduated 2020
Long Beach Polytechnic High School
High School Diploma, 2014
CERTIFICATIONS & TRAINING (via LAHSA)
• Problem-Solving with Imminently At-Risk Households
• Cultural Humility: Racial Equity Series
• Implicit Bias: Racial Equity Series
• CTA: Features and Navigation
• Best Practices in Case Noting
• DPSS Client Right of Access Request Training
• Safety Planning for People Experiencing Homelessness
• Trauma-Informed Care: Racial Equity Series
• Basics of Renting and Tenant Protections
• Harm Reduction 101
• Wellness Series 1.0 & 2.0
• Family Interim Housing Bed and Motel Voucher Service
• Street Outreach Monthly Learning Collaborative
• Problem-Solving Assistance Funds 101
• HMIS Essentials
• HMIS Policies and Procedures
• HMIS Basic Navigation Training Series: Individuals/Youth