Case Management Manager

JUAN WARD

Carson, CA *****

323-***-**** ********@*****.***

PROFESSIONAL SUMMARY

Dedicated professional with extensive experience in outreach, engagement, and case management. Skilled in supporting unhoused families, individuals, and youth through transitional and supportive housing programs. Adept in trauma-informed practices, motivational interviewing, and community collaboration. Seeking to leverage expertise in Human and Homeless Services to foster positive change in the lives of vulnerable populations.

SKILLS

• CPR & First Aid Certified

• Outreach & Engagement

• Crisis Management

• Case Management

• Resource Coordination

• Family Coaching

• Motivational Interviewing

• Housing First Approach

• Trauma-Informed Care

PROFESSIONAL EXPERIENCE

Harbor Interfaith Services

Case Manager / Problem-Solving Specialist San Pedro, CA

September 2024 – Present

• Deliver field-based case management, including housing stabilization, budgeting, and community integration.

• Assess family dynamics and cultural factors to explore housing solutions.

• Provide crisis intervention to build problem-solving and coping skills.

• Support clients in achieving long-term housing stability.

Abundant New Life Family Ministries Church of Long Beach

Volunteer Outreach Specialist / Service Coordinator Long Beach, CA

August 2023 – Present

• Conduct street outreach and housing navigation for individuals experiencing homelessness.

• Develop individualized recovery plans addressing housing, health, and behavioral needs.

• Apply harm reduction and motivational interviewing to promote client-centered progress.

LA Fitness

Certified Personal Trainer Cerritos, CA

October 2023 – October 2024

• Designed personalized fitness programs for diverse client goals.

• Educated clients on exercise, nutrition, and wellness habits.

Block by Block

Outreach Specialist Long Beach, CA

October 2014 – December 2016

• Conducted community outreach to improve safety and address homelessness-related concerns.

• Partnered with local agencies and stakeholders to support public well-being.

• Advocated for systemic improvements in mental health and addiction services.

EDUCATION

Cerro Coso Community College

Associate Degrees in:

• Administration of Justice

• Behavioral Science

• Humanities

Graduated 2020

Long Beach Polytechnic High School

High School Diploma, 2014

CERTIFICATIONS & TRAINING (via LAHSA)

• Problem-Solving with Imminently At-Risk Households

• Cultural Humility: Racial Equity Series

• Implicit Bias: Racial Equity Series

• CTA: Features and Navigation

• Best Practices in Case Noting

• DPSS Client Right of Access Request Training

• Safety Planning for People Experiencing Homelessness

• Trauma-Informed Care: Racial Equity Series

• Basics of Renting and Tenant Protections

• Harm Reduction 101

• Wellness Series 1.0 & 2.0

• Family Interim Housing Bed and Motel Voucher Service

• Street Outreach Monthly Learning Collaborative

• Problem-Solving Assistance Funds 101

• HMIS Essentials

• HMIS Policies and Procedures

• HMIS Basic Navigation Training Series: Individuals/Youth

Contact this candidate