Customer Service
Resume:
SUMMARY
SKILLS
EXPERIENCE
AZUREE
ALLEN WWW: Bold Profile
*********@******.***
Jonesboro, GA 30238
Results-driven customer service professional, with 8 years of experience seeking a challenging position in a customer-oriented organization. Adept at handling customer inquiries, resolving complaints, and providing exceptional service. Committed to achieving customer satisfaction and building strong relationships.
• Phone etiquette
• Microsoft Word
• Sales
• Data entry
• Customer retention
• Articulate
• Solution- Oriented
• Quick to Adapt
SUPERVISOR 09/2023 to 02/2025
Forver 21 - Fayetteville, GA
Administrative Tasks
Communication And Sales
Customer Service
Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
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• Collected and processed job applications.
• Collect and process payments, diligently manage paperwork. Evaluated needs of departments and delegated tasks to optimize overall production.
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• Maintaining office supplies and equipment.
• Answering phones, taking messages and directing calls.
• Provided accurate information about products, prices and services.
• Upsold additional items based on customer interests and needs.
• Developed trusting relationships with customers by making personal connections.
• Keep up-to-date on industry trends and product knowledge.
• Understand customers need and requirements.
• Offer special perks and rewards to loyal customers to encourage repeat business.
• Tailor interactions to individual customer needs.
• Demonstrate genuine care and understanding for customers' concerns.
• Address issues quickly and effectively.
Consistently go above and beyond to ensure customer satisfaction and build strong relationships.
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• Communicate clearly, concisely, and respectfully. NAIL TECHNICIAN 02/2023 to 07/2023
International School of Hair,Nails and Massage - Sandy Springs, GA
• Removed previously applied nail polish using liquid remover and swabs.
• Educated clients on proper nail care techniques.
• Built repeat client base to increase profits and stabilize cash flow.
• Kept up-to-date on new trends in the industry for product offerings and design ideas.
• Cleaned and sterilized tools and work areas between customers.
• Completed daily customer appointments and updated master schedule.
• Scheduled client appointments and accepted payments.
• Assisted with inventory management tasks such as restocking supplies when needed.
• Recognized by management for providing exceptional customer service. EDUCATION AND
TRAINING
CUSTOMER SERVICE 10/2017 to 10/2022
Publix - Atlanta, GA
Assisted customers with product inquiries, order placements, and issue resolution, ensuring a positive customer experience
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Managed a high volume of incoming calls and emails, providing prompt and accurate responses to customer inquiries
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Resolved customer complaints and issues by identifying the root cause and finding appropriate solutions, resulting in a 90% resolution rate
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Handled escalated customer inquiries and complaints, demonstrating strong problem-solving skills and ensuring timely resolution
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Collaborated with sales and marketing teams to develop strategies to upsell products and services, achieving monthly sales targets
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Built and maintained strong relationships with customers, earning recognition for outstanding service and receiving positive feedback.
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International School of Skin Nailcare & Massage Therapy - Sandy Springs, GA Graduate
Nail care, 07/2023
Tri Cities High School - Eastpoint, GA
High School Diploma
05/2020
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