Infrastructure Engineer Data Center

STEVEN MAKOR

Harrisburg, PA 717-***-**** ******@*****.*** LinkedIn: [Insert URL]

INFRASTRUCTURE ENGINEER NETWORK SYSTEMS CLOUD & SECURITY OPERATIONS

Results-driven IT Infrastructure Engineer with over 15 years of experience supporting enterprise networks, hybrid cloud environments, and on-prem data center infrastructure. Skilled in server and network administration, systems integration, endpoint management, and security protocols. Proven track record leading infrastructure upgrades, troubleshooting complex systems, and implementing scalable IT solutions in industrial and corporate environments.

CORE COMPETENCIES

Network & Infrastructure Engineering, Hybrid Cloud Architecture (Azure/VMware), Windows Server & Active Directory, Network Security (VPN, Firewalls, VLANs), SCCM, Intune, Endpoint Configuration, Hardware/Software Troubleshooting, Ubiquiti, Cisco, Unifi WAPs, ServiceNow & Jira Ticketing, Disaster Recovery & Data Backups, Cross-Functional Team Collaboration

PROFESSIONAL EXPERIENCE

Infrastructure Services Engineer

Cleveland-Cliffs Inc – Steelton, PA 2022–Present

- Manage onsite infrastructure operations, including physical server administration, desktop provisioning, and network equipment support.

- Administer ITSM tickets via RemedyForce and ServiceNow, resolving endpoint and application issues across enterprise steel manufacturing environments.

- Collaborate with enterprise network and server teams for switch configurations, server patching, and performance optimization.

- Spearhead software deployments via SCCM; oversee imaging, inventory control, and endpoint configuration management.

- Maintain disaster recovery protocols and provide 24/7 off-hours support for infrastructure-critical incidents.

Key Achievements:

- Improved IT incident resolution time by 35% through proactive monitoring and ticket triage.

- Led rollout of new desktop imaging process, reducing onboarding time for new employees.

Network Administrator / Desktop Analyst

Acosta Sales & Marketing – Harrisburg, PA 2013–2022

- Administered Windows-based virtual machines and VPN networks across multiple field offices.

- Monitored system performance via SNMP and Syslog; optimized router/firewall configuration.

- Managed software and OS deployments; provided Tier 2+ support for network and endpoint issues.

- Partnered with ISPs to troubleshoot and restore site connectivity (fiber, cable, DSL).

- Facilitated KPI reviews and infrastructure enhancement planning with IT leadership.

Key Contributions:

- Streamlined hardware asset lifecycle and saved 20% in procurement costs.

- Developed documentation library for service ticket resolutions and system change logs.

IT Contractor / Desktop Support Analyst

Siemens – Harrisburg, PA 2008–2012

- Supported deployment and break/fix of PCs, mobile devices, and peripherals.

- Maintained AD user accounts, DHCP/DNS, and security groups.

- Participated in IT change management and off-hours maintenance rollouts.

Sr. Printer Support Engineer

Rite Aid HQ – Harrisburg, PA 2005–2008

- Delivered onsite and remote printer configuration and troubleshooting support across corporate offices.

- Coordinated large-scale device rollouts and service documentation.

EDUCATION & CERTIFICATIONS

Associate of Applied Science – Information Systems & Software Engineering

Harrisburg Area Community College – Harrisburg, PA May 2006

Certifications (Recommended to Add):

- CompTIA Network+

- Microsoft Certified: Azure Administrator Associate

- Cisco Certified Network Associate (CCNA)

TECHNICAL SKILLS

- Operating Systems: Windows 10/11, Server 2016/2019, Linux (Ubuntu)

- Networking: DNS, DHCP, VPN, Subnetting, VLANs, Firewall Configuration

- Cloud Tools: Azure, Intune, VMware vSphere

- Tools: SCCM, ServiceNow, Jira, PowerShell

- Hardware: Ubiquiti WAPs, Cisco switches, Dell/HP servers, Printers

Contact this candidate