Customer Service Representative
Resume:
Sherece Owens
Indianapolis, IN *****
************@******.***
Professional Summary
Hello. My name is Sherece Owens. I am a proven Customer Service Representative and Collections Agent with a track record of enhancing customer loyalty for companies like Geico. Skilled in debt negotiations and conflict and resolution, adept at managing high stress situations and securing payment solutions. Excelled in maintaining customer satisfaction and improving financial operations, demonstrating exceptional communication and critical thinking abilities. Willing to relocate: Anywhere
Work Experience
Customer Service Representative
GEICO-Indianapolis, IN
February 2022 to Present
I answer questions and make endorsements on policy holders auto insurance. I also have met all company metrics as far as my performance. The biggest accomplishment is that my surveys that come in for the majority are excellent surveys putting at 90%
Collections Representative
Defenders protect yoyr home-Indianapolis, IN
March 2020 to January 2022
Built a rapport with customers by demonstrating understanding of their situation while finding a resolution Processed payments and applied to customer balance Maintained high volume of calls and net demands
Negotiated to collect balance in full
Call Center Customer Service Representative
Lowes Call Center-Indianapolis, IN
December 2016 to June 2019
Managed high stress situations effectively while maintaining professionalism and resolving issues Resolved customer complaints with empathy resulting in increased loyalty and repeat business Upsold products
Troubleshooting issues before setting up appointment Accounting Clerk
Krogers-Indianapolis, IN
January 2004 to October 2016
Maintained organized filing systems for accounting records started and closed out records for the business days Loaded money into self checkout machines
Received and deposited money with brinks
Waited on customers
Bill pay
Western Union
Copying
Fax
Wrote schedule for front end associates
Education
High school diploma
Lawrence Central High School - Street, MD
Skills
• Phone Etiquette
• Computer Operation
• CRM Software (5 years)
• Negotiation (3 years)
• Data Entry
• Cold Calling
• Account Management
• Computer Skills
• Pricing
• Customer Service
• Upselling
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