Administrative Customer Service & Records Support

DONNA M. GARLAND

Columbus, Ohio Phone: 614-***-**** Email: ***********@*****.***

Professional Summary

Administrative and Customer Service Professional with extensive experience supporting business operations, maintaining confidential records, managing electronic documentation, and providing exceptional customer service. Recognized for accuracy, attention to detail, and consistently achieving 100% quality monitoring scores in a regulated environment. Skilled in data entry, records management, database maintenance, problem resolution, and remote collaboration. Associate Degree in Business Management (Summa Cum Laude).

Key Achievements

Consistently achieved 100% quality monitoring scores while maintaining strict compliance and documentation standards.

Demonstrated exceptional attention to detail through accurate data entry, record maintenance, and case documentation.

Quickly mastered new systems, procedures, and workflows.

Managed confidential information in accordance with privacy and security requirements.

Supported customers and stakeholders through effective communication and problem-solving.

Core Qualifications

Administrative Support, Data Entry, Records Management, Customer Service, Microsoft Office, Document Control, Scheduling, Database Management, Confidential Information Handling, Problem Solving, Written and Verbal Communication

Professional Experience

Healthcare Program Administration & Customer Service Experience

Managed communications, maintained electronic records, processed confidential information, performed detailed data entry and documentation, and worked independently in a remote environment while achieving 100% quality monitoring scores.

City of Columbus – Department of Building & Zoning Services (2002–2015)

Provided administrative support, processed permits and applications, maintained records, and delivered customer service to residents, contractors, and business owners.

Independent Contractor (2015–Present)

Provided administrative, organizational, records management, scheduling, and customer support services.

Education

Post University – Associate Degree in Business Management, May 2025

Summa Cum Laude • Phi Theta Kappa

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