Customer Service Specialist
Resume:
EXPERIENCE
SKILLS
EDUCATION
LANGUAGES
Spanish (Native)
English (Conversational)
Miami, FL 33175 (786) 740 - 7364 *************@*****.*** JENNIFER JAIMES
REFERENCE
In my role as a customer service specialist for a short-term rental company with over eight units in Miami and Bogotá, I implement house hacking and rental arbitrage strategies to achieve a 75% occupancy rate and an average 8/10 customer satisfaction rating. Customer Service Specialist
DEI X LLC / Miami / 07/2022 - 03/2025
Bachelor of Industrial Designer
2014 - 2017 Colombian University
Problem-Solving
Public Relations
Teamwork
Time Management
Leadership
Effective Communication
Critical Thinking
********@***.***
David Hernández
Phone:
Email :
DEI X LLC
Customer Sales Advisor
Psychlife.org / Miami / 06/2020 - O6/2022
As a Customer Sales Advisor at Psychlife.org, I focus on enhancing the customer service experience. I developed key customer relationships, resulting in a 95% modern retail experience score (RES). Call Center Agent
GOPASS/ Colombia / 06/2019 - O6/2020
Provided exceptional customer service and support as a Call Center Agent for car insurance at GOPASS Bogotá. Effectively handled customer inquiries, processed claims, and assisted with policy changes. Demonstrated strong communication and problem-solving skills while ensuring customer satisfaction
HELLO!
I blend my passion for helping
others with creativity to deliver
exceptional customer service,
transforming satisfied clients into
loyal brand advocates through
thoughtful strategies.
COURSES
CVS Health Customer Service
Specialist
August 2024 Coursea
Creative Designer
As an Industrial Design Professional, successfully managed international brand clients including Coca-Cola, Barbie, Miller Lite, Heineken, and Sanofi. Consistently generated and commercialized over 50 innovative ideas annually for advertising, new product development, and global events and trade shows.
Geometry Global/ Colombia / 03/2017 - O6/2019
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