Customer Service Medical Assistant
Resume:
Christa Daniels
Worcester, MA
***********@*****.***
Objective: To utilize the skills that I have acquired to help assure that the business demands are met and fulfilled, utilizing my great customer service skills for both new and existing customers. Skills: Office Equipment such as fax, multi-line phone, computer. Ability to use Microsoft office, Word, Excel, Google Docs. Ability to multitask, work independently, and within a group. Strong customer service skills and patient relations. October 2020- Present
Boston Neuro Behavioral Associates
Scheduling appointments
Answer Telephone
Coordinate Care with Specialists
Retrieve Medical Documents to be uploaded into the chart Send Required Documents to Patients
Maintain an active schedule for therapy patients
Daily Spreadsheet accountability
August 2019- March 2020
Premier Foot & Ankle Center*
Medical Assistant
Charting
Vitals
Procedures
Nail Removal
Injection
Orthotic Molding
Instrument sterilization
Room Sterilization
1
October 2016-August 2019
Dr. Nancy Berube
Scheduling appointments
Answer Telephone (Multi-Phone)
Coordinate Care with Specialist
Working with other Doctors offices
Insurance Eligibility
Understanding if Prior Authorization was needed
Understanding if a Referral was needed
Retrieve Medical Documents to be uploaded
Work Alongside Dr. Berube for UMASS Attestation
June 2017-March 2020
Premier Foot & Ankle Center*
Scheduling appointments
Answer Telephone
Coordinate Care with Specialist
Retrieve Medical Documents to be uploaded
Reconciliation of the Drawer & Office
February 2016-October 2016
Harrington Hospital Cardiovascular Dept. ***
Scheduling appointment
Answer Telephone
Coordinate Care with Specialists
Working with the Dr. to schedule EKG, Stress tests Insurance Eligibility
Retrieve Medical Documents to be uploaded
2
*I worked for Premier Foot & Ankle and Dr. Berube at the same time for 2.5 years from June 2017 until August 2019. I worked part time for both about 15 hours for Premier Foot & Ankle and 25 hours for Dr. Berube. In August 2019, PFAC asked me to come on full time as a Medical Assistant/ Administrative Assistant.
From March 2020-October 2020; I stayed home due to COVID; that is the reason for the lapse in employment history.
***Harrington Hospital was a Contracted position.
References Available upon request
Volunteering Opportunities Available Upon Request
3
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