Customer Service Assistant Manager
Resume:
Dana Weaver
Clinton, TN *****
danaweaver86@gmail
.com
Experienced assistant manager with over a decade of proven success in customer service. Recognized for strong work ethic and loyalty to customers and colleagues. Skilled in team management and ensuring high customer satisfaction. Ready to use expertise to drive success in a new role. Skills
• Strong work ethic
• Good communication
• Attention to detail
• Problem-solving
• Manufacturing experience
• Organizational skills
• Time management
• Written communication
• Multitasking Abilities
Work History
2021-09 -
2025-02
Machine Operator
Techmer PM, Clinton, TN
Followed detailed instructions to operate machines with accuracy and produce quality products.
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Set up and adjusted equipment and properly configured machines for daily operation.
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Trained new employees on proper machine operation, ensuring adherence to company standards and safety guidelines.
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Loaded raw materials into machines and unloaded finished products to keep manufacturing process running smoothly.
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2015-03 -
2019-11
General Manager
Krystal's Restaurant, Powell, TN
Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
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Developed and implemented strategies to increase sales and profitability.
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Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
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2016-01 -
2018-01
Shift Leader
Dunkin Donuts, Powell, TN
• Addressed customer issues efficiently.
Streamlined inventory processes by efficiently coordinating stock orders.
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• Secured positive customer experiences consistently. Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
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2014-01 -
2016-01
Assistant Manager
Steak and Shake, Powell, TN
Train new employees and identify employees' weaknesses, and retrain as necessary.
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• Develop employees' work schedules.
Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
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2013-01 -
2014-01
Server
Docs All American Grill, Knoxville, TN
• Executed prompt service of meals and beverages.
• Guarantee compliance with ABC regulations for alcohol
• Oversaw event planning and execution.
• Handled cash transactions accurately,
2012-01 -
2013-01
Property Manager
Your Extra Storage, Powell, TN
Executed property upkeep to achieve high levels of customer satisfaction.
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• Managed collection process for delinquent accounts. Oversaw lease agreements from inception to termination, ensuring compliance with local regulations and protecting the interests of both landlords and tenants.
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Established strong relationships with local authorities, ensuring prompt attention to code violations or other regulatory matters affecting the property''s operations.
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2007-01 -
2009-01
Customer Service
Cellular Sales of Knoxville, Knoxville, TN
• Coordinated customer calls to arrange meetings with store agents. Monitored customer feedback to improve barista performance and customer service.
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• Alleviated customer service needs with policy-appropriate solutions. Maintained excellent customer service with timely deliveries and professional communication.
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2007-01 -
2009-01
Legal Assistant
Law Office of Michael S. Shipwash, Knoxville, TN
Answered multi-line phones to support attorney's communication needs.
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Maintained strict confidentiality, protecting sensitive client information as required by legal ethics
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Delivered exceptional service to clients by assisting them with routine needs like obtaining copies of pertinent records or directing them to appropriate resources when needed.
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Assisted with trial preparation, including creation of exhibits, compilation of witness lists, and organization of evidence materials.
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Education
2004-01 High School Graduate
Powell High School
• ABC Certified
• Food Safety Training
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