Excellent communication skills and multitasking skills.

Kimberly Young

Leavenworth, KS

913-***-**** ************@*****.***

PROFESSIONAL EXPERIENCE

**/**** – Current IHOP Lansing, KS

Server

● Hired in as Server.

● Promoted to Server Trainer.

● Currently oversees the training of all new FOH servers to company standards

● Trained as a company Shift Supervisor

● Works on an as needed basis as a Shift Supervisor, handling all guest relations, cash handling, and management functions

● Helped to train staff on Health Inspection visits, as what to do to ensure company standards and all health department standards are met/exceeded

(Reason for leaving: Recruited for Famous Dave’s job. Would like to get back to full-service management.)

05/2013 – 10/2020 Applebee’s Kansas City, KS

Manager

Annual Sales Volume: $3.1 Million

● Hired in as Manager.

● During tenure has performed in all Manager positions including Kitchen Manager, Bar Manager, and TOGO/Carside Manager

● Oversaw the onboarding of all new employees

● Performed interviews, onboarding, and training of new FOH employees

● Counted inventory every week to ensure accuracy

● Updated par levels, order guides, to ensure inventory remains consistent

● Awarded Best Labor in district (24 stores) 3 months in a row

● Navigated covid-19 protocols to meet state guidelines

● Earned a green (Top Score) on AOA’s (Applebee’s Operational Assessment) during her shift, this assessment is performed by Corporate to ensure brand standards

● Owner asked to assist in multiple locations that were underperforming

● Developed multiple (at least 4) employees to key hourlies and managers

● Wrote schedules in all positions to consistently achieve labor goals

● Consistently beat and achieved our variance food of 2%

● Placed all orders for food and or liquor as needed

(Reason for leaving: Entire management team was terminated, lots of internal issues with the company.)

EDUCATION

High School Diploma Leavenworth Sr. High School Leavenworth, KS Contact for Interview: 703-***-****

Jonathan Litt, Executive Recruiter *****@********************.***

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