Customer Service Exceptional
Resume:
August 2022-June 2024
August 2018- August 2024
Diocelin Hernandez
Mooresville NC
704-***-**** • *************@*****.***
Bartender/Server
Responsible for providing exceptional customer service, preparing and serving drinks, and managing food orders in a fast-paced hospitality environment. Utilized strong multitasking skills to ensure seamless service, handled cash and credit transactions with accuracy, and maintained a clean and organized workspace while working effectively in a team-oriented setting. Bartender/Server
Server
Field of Greens - Mooresville
Server for a salad bar, providing exceptional customer service, ensuring prompt and courteous food delivery, and maintaining a clean and organized dining area. Managed salad bar replenishment, handled customer requests, and processed transactions accurately in a fast-paced environment. Waitress
The Wing Company - Pembroke
Server for a high-volume wing restaurant/bar in a lively college setting, providing exceptional customer service, taking orders, serving food/drinks, handling transactions, and maintaining a clean environment in a fast-paced setting. Utilized strong multitasking skills to ensure seamless service during peak hours, managed cash and credit transactions accurately, and fostered a positive and welcoming atmosphere for Locals, and College students. Bartender/Server
Raintree Country Club - Charlotte
Delivered exceptional service to members and guests, preparing and serving premium beverages and gourmet cuisine. Demonstrated strong multitasking skills, managing multiple tables and bars simultaneously while handling transactions accurately. Utilized courtesy to resolve customer complaints and issues, maintaining a sophisticated atmosphere with attention to detail and professionalism.
Education
Master in Mass Communication
The University of North Carolina at Pembroke
Mass Communication major with a minor in Public Relations, emphasizing courses in writing, broadcasting, visual media, reputation management, and effective communication strategies. Developed strong skills in verbal and written communication, messaging, critical thinking, and interpersonal communication.
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