Call Center Agent

Eric Parrish **** Lantern Way, San Jose CA ***** **************@*****.*** 408-***-****

Work History:

Currently Uber Driver, Uber Technologies 1400 Market Street, San Francisco CA

To Responsible for maintaining pleasant demeaner towards customers. Picking

02/04/2018 up riders from designated location and dropping them of at requested drop off point.

Also picked up and delivered food to customers through Uber Eats. Worked with minimal

Supervision. Responsible for driving safely and obeying all municipality traffic laws.

Current Contractor, PeopleReady 486 West San Carlos Street San Jose CA

To Assisted at various functions such as at construction sites doing demolition duties, laying concrete, building

03/12/2014 support frames. Also worked at concert venues. Worked to build and break down concerts.

09/18/2008 Tier II Support Tech, Xfinity 256 Los Positas Dr Livermore, CA

To Worked as a second-tier call center agent. Job duties consisted taking calls to assist customer with

03/05/2012 internet connection issues Video On Demand problems. Required to meet or exceed call center metrics.

Required to meet one call resolution standards.

05/24/2004 Customer Account Executive, Comcast 568 Madrone Pkwy Morgan Hill, CA

To Worked as a call center agent assisting callers with billing questions, internet issues, Video On Demand 3/06/2008 ordering. Also required to proactively seek selling opportunities for upgrades.

12/02/2002 Call Center Agent, Metro One 698 Butterfield Pkwy Morgan Hill, CA

To Assisted callers with directory assistance requests. Also provided customers with directions.

06/09/2004 Reservation requests and airline schedules. Also trained new employees when needed and mentored.

Licenses: Class C, Class A Commerical License Learners Permit with Airbrake Passenger Endorsements, Fiber Optic Comtek

Interests: Computer Technology, Information Technology, Networking, TCP/IP Networking Standards, SQL, Python, VPN, AWS, Azure, Configuration Virtual Server Machines, Virtual Server Instances, SSH, OS Imaging, Dual Boot, Strategies, Ubiquiti Products, Linux, Unifi Dream Machine, Unifi System Deployment, Commercial Drivers License, Posses Commerical Learners Permit, Google Home Automation Deployment,

Last Updated 03/11/2024

Contact this candidate