Customer Service Quality Assurance
Resume:
Kashae Henry- Cheatam
Texarkana A r,*****
***********@******.***
Professional Summary
People-oriented and dependable professional with two years of experience in customer service. Able to build meaningful relationships with consumers while speaking with them over the phone. Interested in a role at Dynamic Electronics Inc. to lend diverse product knowledge and interpersonal communication skills. Skills and Qualifications
• Strong proficiency with Internet. Windows-based PC, intermediate to advanced skills and understanding of and Microsoft Word, Excel, Power Point, Outlook, EHR, and EMR
• Multitasking skill set to manage multiple conversations via chat, email and voice channels
• Specialized experience is defined as experience managing large amounts of administrative information, including data collection and compilation, quality assurance, storage and retrieval, analysis and protection
• Handle confidential information with integrity and professionalism within HIPPA Guidelines
• In-depth understanding of educational assessment methodologies, including formative and summative assessments, Rubic designs, IEPs, and data-driven feedback strategies
Education
Hope High School/Graduate 2008
Hope Ar 71801
Professional Experience
Sonic Drive In- 01/2009-03/2011
• Took customer orders over the intercom system
• Car hopped and delivered orders to customers
• Helped prepare customer orders and cleaned up at the end of shift Relate Care Remote-04/2011- 06/2014
• Managed high stressed situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts
• Resolved customer complaints with empathy, resulting in increased loyalty and repeat business
• Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike
• Worked with EHR and EMR Systems
Heathor Manor Nursing Home Housekeeping/Laundry Attendant- 07/2014- 09/2021
• Maintained a clean and organized work environment, ensuring optimal productivity and minimal downtime
• Set up wash and dry cycles with appropriate settings such as spin speed, temperature and cleaning agents
• Support team members in completing tasks efficiently, fostering a positive and collaborative work atmosphere
Mcdonalds-10/2021-03/2023
• Took customer orders at front counter
• Cleaned waiting Area as needed
• Worked Drive Thru and took customer orders
KFC- 03/2023- Present
• Took customer orders at front counter
• Cleaned waiting Area as needed
• Worked Drive Thru and took customer orders
• Helped clean Restaurant at end of shift
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