Customer Service Chat Support

SKILL

From Philippines

ARMAND

ALDAY

CUSTOMER SERVICE

CONTACTS @

097*-***-****

*************@*****.***

Barangay Kayumanggi, Haguimit,

Purok 7, Lipa City, Batangas

****, ***********

Customer Service, Customer Communications,

Patience and empathy, Customer Complaint

handling,

Chat Support Familiarity, Digital Communication,

Typing speed accuracy

PERSONAL

DETAILS

Date of birth

Nationality

Marital Status

14 Mar 1986

Filipino

Single

LANGUAGES

Tagalog

English

ABOUT ME

Highly proficient in English communication, both written and verbal. Proven ability to build rapport, with diverse customers, resolve issues effectively, and provide exceptionalservice in fast-paced environments. Seeking a challenging customer service or chat support role where I can leverage my communication skills to contribute to team success.

WORK EXPERIENCE

Jan 2014

Oct 2024

FOOD HANDLER

Silangan Poultry Farm Inc. / Lipa, Batangas

• Followed all rules and regulations for safe food handling, preparation, and storage.

• Stored food according to safety procedures, protecting it from spoilage and preventing waste.

• Removed waste and inadequate food items regularly to keep workspaces neat and clean.

• Fostered a culture of teamwork and respect among kitchen staff, leading by example and motivating others to achieve excellence.

Jan 2025

Apr 2025

ONLINE CHAT AGENT

Multichat, ARB

• Managed online chat inquiries, providing prompt and accurate responses to customer questions.

• Responded to customer emails with accurate, professional replies.

• Managed multiple chat conversations simultaneously while maintaining attention to detail and accuracy.

• Monitored chat scripts and protocols to guarantee compliance with company policies and procedures.

• Analysed chat data to identify trends and areas for service improvement and reported to management.

Remained calm under pressure to handle customer complaints and solve problems.

Contact this candidate