Customer Service It Technician

Phone: 334-***-**** Email: ************@*****.***

Seeking a position that will utilize my extensive knowledge and successful experience as an IT Technician. This ideal position will be both challenging and rewarding in a company that values the retention of their clientele and their ultimate satisfaction. In association with my contagious charisma paired with my ability to work well with varying personality types as leverage in offering ultimate efficiency within the company. TRANSFERRABLE SKILLS

§ Customer Service Oriented

§ Ability to Deescalate Problems

§ Gifted Communicator

§ Suburb Interpersonal Skills

§ Multitasking

§ Team Builder

§ Superior Organizational Skills

§ Proficient in Microsoft Office

§ Desire to Learn & Improve

QUALIFICATIONS SUMMARY

EMPLOYMENT HISTORY

Exceptional ability to absorb new information and build new technical skills

Great skills in organizing work and materials for maximum productivity

Develop optimistic work environment with positive relationships with co-workers and management

Flexibility to perform manual labor including bending, stooping, reaching and lifting

Holder of Commercial Drivers License/7 plus yrs; Forklift stand-up, sit down, scissor lift operator and clamp truck/10 plus yrs

IMPACT/MATERIALS IN MOTION Fairburn, GA Lead Material Handler---July 2017- Present Responsible for utilizing technical and problem-solving skills to identify glitches and quickly implement solutions. Maintain highest level of successful teamwork and productivity in a lead supervisory role. KEY STRENGTHS:

Maintains inventory of shipping materials, supplies, and data for center racks/computer servers and hardware devices & modems.

Compares identifying information and counts, weighs, or measures items of incoming and outgoing shipments to verify information against bills of lading, invoices, orders, or other records.

Assisted with troubleshooting of Laptops and Handheld Computers for Field Operations Supervisor and associates.

Compiles and maintains records of quantity, cost, and type of material received, stocked, and issued, and prepares material requisitions. May mark identifying information on material.

May operate tier-lift truck or use hand truck to move, convey, or hoist shipments from shipping-and-receiving platform to storage or work area. Examines outgoing shipments to ensure shipments meet specifications. BAMA BUDWEISER MONTGOMERY, AL SALES REPRESENTATIVE---MARCH 2011- APRIL 2017 Visual presentation of merchandise, new displays, marketing/promotions, pricing, customers relationship, budget, and sales figure reports.

KEY STRENGTHS

Developed strong relationships with customers and maintained cordial relations with existing customers.

Submitted timely and accurate reports related to arrival of new stock or remaining supplies in the store.

Maintained inventory of shipping materials and supplies.

Compared information on requisitions, invoices, and shipping notices to material received or issued to verify accuracy of order.

U. S. ARMY, ACTIVE DUTY E6 Ft. Leonard Wood, MO Unit Supply Specialist---July 1997- September 2016

Counted material, equipment, merchandise, or supplies in stock and posts totals to inventory records, manually or using computer.

Issued and received small arms. Secured and controlled weapons and ammunition in security areas.

Scheduled and performed preventative and organizational maintenance on weapons.

Posted transactions to organizational and installation property books and supporting transactions files. EDUCATION

TRENHOLM STATE TECHNICAL COLLEGE Montgomery, AL Associate Degree in Business Administration, 2003- 2007 ROBERT E. LEE HIGH SCHOOL Montgomery, AL Academic Diploma, 1993-1997 L ARRY C. WILEY JR.

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