Customer Service Microsoft Office

Moesha Smith-Cooley

Katy TX 832-***-****

**********@*****.***

SUMMARY

Adept at fostering engaging environments and enhancing operational efficiency. My tenure in the service industry has honed my customer service and safe food handling skills. Leveraging Microsoft Office and multitasking abilities, I've consistently improved customer satisfaction and streamlined processes, contributing significantly to workplace achievements.

SKILLS

Microsoft Office; CPR Training; Water Safety Instructor Training; Safe Food Handling Certification; Server Training; Food Sales and Promotion; Customer Service; Multitasking and Organizational skills Experience

Server, 02/2023 08/2023

Mandito's Tex-Mex

• Greet customers with a professional demeanor, ensuring a welcoming atmosphere upon arrival

• Take and accurately record customer orders, inputting them into the computer system for seamless processing

• Assist customers in menu selection by providing recommendations for food and drink options Teacher Assistant/Floater, 04/2023 08/2023

Children Lighthouse

• Enhanced student comprehension by providing individualized support during instructional periods, fostering a positive learning environment

• Supervised and engaged with students during lunch and recess, promoting social skills and reinforcing educational concepts outside the classroom

• Collaborated with lead teachers to implement lesson plans and activities that supported overall student development and learning objectives

Package Handler, 01/2022 05/2022

FedEx

• Ensured accurate processing and separation of packages, contributing to an efficient and safe workflow that enhanced customer satisfaction

• Supported the timely processing of items, facilitating quicker regional access and improving overall operational efficiency

• Assisted delivery drivers with accurate information, optimizing delivery routes and enhancing effectiveness in customer service

Customer Service/Cashier, 11/2021 05/2022

Rue 21 Katy, Tx

• Assisted in inventory management and pricing updates to enhance the overall shopping experience for customers

• Delivered exceptional customer service, contributing to a positive shopping environment that encouraged increased customer engagement

• Supported merchandising efforts and display strategies to drive higher purchase rates during customer visits EDUCATION

Paetow High School Katy, TX; 5/2020

High School Diploma

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