Service Manager Customer
Resume:
CHARLIE WALTERS
Professional Leader
PROFILE
The courage to lead by example and innovate.
CONTACT
PHONE:
ADDRESS:
Las Vegas, NV 89102
Instagram:
@charliewaltersnovelist
EMAIL:
*********@****.***
HOBBIES
Novelist
Spies of Ambient Light (Espionage Thriller)
Published 2024
Second Published this year.
EDUCATION
Liberty University
MA in Counseling, 2007
GPA 3.8
University of North Carolina at Chapel Hill
BA in Ancient and Medieval History, 2004
WORK EXPERIENCE
Sam’s Club - Member Service Manager
12/2023–3/2025
1455 Town Square Blvd. Roanoke, VA 24012
I started as a Merchandising Team Lead and was promoted to Manager within 4 months. Displayed drive in achieving sales goals, fullness and stock rotation metrics, and handling member complaints.
Outback Steakhouse - Managing Partner
1/2020–11/2023
I was promoted from Assistant Manager to Managing Partner and given the Harrisonburg, VA Outback to run. All front of the house and back of the house operations were led by me, including accounting, food safety and prep, stock receiving, cleaning and maintenance, sales and customer service, and regional competition.
Dragon’s Tooth, LLC - Owner/Operator
3/2014–12/2020
I operated a packaged food business supplying special events.
SKILLS
Excellent Professional and Creative Writer
Experienced Mentor
Taught Classes
Facilitated Therapy Groups
Customer Focused
Professional Sales Goal Achiever
Management Experience
Inspiring Leader
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