Customer Service Front Desk
Resume:
Alayzia Smith Miami, FL *****
**********@*****.***
EXPERIENCE
Vann’s Funeral Home, Mariana, Florida — Funeral Service Assistant
May 2020 - September 2021
● Assisted in preparing bodies for burial and cremation in accordance with industry standards.
● Supported families in planning and conducting memorial services, providing empathetic guidance throughout the process.
● Managed administrative tasks including filing, record keeping, and coordinating with service providers.
● Managed administrative tasks such as record keeping, filing, and liaising with service providers.
Doubletree by Hilton, Orlando Florida — Front Desk Agent October 2021 - December 2023
● Provided outstanding customer service by addressing guest inquiries, resolving issues, and facilitating a welcoming environment.
● Managed check-ins and check-outs efficiently.
● Handled multi-line phone systems, responding to calls, and routing them to appropriate departments.
Processed payments and adhered to cash handling procedures.
● Treated guests with professionalism and empathy
321GO, Orlando,Florida — Marketing Agent
March 2024 - August 2024
● Developed and executed marketing campaigns to drive brand awareness and increase sales.
● Conducted market research to identify target audiences and trends
● Collaborated with cross-functional teams to create promotional materials and in-store displays that enhanced customer engagement.
● Analyzed campaign performance metrics and adjusted strategies to optimize results and improve ROI.
SKILLS
-Time Management
-Teamwork
-Organizational Skills
-Communication skills
-Hospitality
-Critical Thinking
-Customer Service
-Funeral Planning
-Administrative skills
-Team collaboration
-Multitasking
EDUCATION
Maynard Evans High School~ Orlando, Florida
August 2020 - May 2024
● Completed a comprehensive academic curriculum.
● Developed strong communication, teamwork, and critical thinking skills through various projects and extracurricular activities.
● Participated in extracurricular activities
Hospitality and Event Management Intern~Orlando, Florida May 2023 - July 2023
● Utilized critical thinking skills to develop strategies that improved business performance metrics.
● Designed and implemented projects focused on enhancing leadership and marketing strategies within the hospitality sector.
● Collaborated with major hotel chains to address and resolve issues related to finance, accounting, and catering services. Miami Dade College~ Miami, Florida
August 2024 - Present
● Relevant Coursework: Embalming, Grief Counseling, Funeral Home Management
● Engaged in hands-on training through coursework and internships, focusing on compassionate care and professional practices.
● Actively participating in practical training and classroom discussions to develop skills in compassionate care and professional practices.
● Engaging with faculty and peers to enhance understanding of the funeral service profession and its ethical responsibilities.
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