High School Customer Service

THABO SELANE

Cell: 067-***-****/ 063-***-****

E-mail: ************@*****.***

Address: *** ***** **,************,********,0402

Driver license: Code 10

Personality Profile . I am a hardworking, organized and punctual person who value a tidy and organized working environment. Ability to work as part of a team as well as individual and cope under pressure. I believe I will not disappoint you given the opportunity to prove myself. Good customer service. Self-motivated attention to detail and quick learner. Languages . Proficiency in speaking, reading, and writing the following languages English, Tswana and Zulu

Educational Qualification . High School Level

Hans Kekana High School

. Highest Grade Passed: Grade 12

Name of Institution . Cornerstone Hr. College

Course . Call Centre, Computer and Outbound Training Achievements . Intro to Ms. Windows, Microsoft Word, outlook express

. Sales Training

. Basic and Advanced Customer Services

. Telephone Etiquette

. Interview Techniques

. Inbound Call Management

. Cross Selling and Up Selling

. Questioning and Listening Skills

. Debt Collecting

. Negotiation and Assertiveness skills

. Stress Management techniques

. Year: 2006

WORK EXPERIENCE

Driver at

Takealot

Nov 2022- Current

• Demonstrated excellent navigational skills using GPS technology to find the most efficient routes.

• Reduced customer journey times through prompt pickup and efficient route planning.

• Applied mathematical skills to determine fares and change. Packer

Appecor pty ltd

Feb 2019- Oct 2022

• Inspecting packages

• Regularly exceeded performance and productivity targets through accurate, efficient picking and packing.

• Consistently complied with workplace health and safety measures to minimize operational risk.

• Communicated with transport companies regarding delivery timeframes to enable customer updates. Operator (semi-skilled)

Bidvest Panalpina logistics

Aug 2017- Mar 2019

• Forklift operation

• Prepared finished products for shipment.

• Worked flexibly and in adherence to health and safety practices. Supervisor/ Team leader (@capacity outsourcing group) Technopack

Jan 2015- Jul 2017

• Body panel quality inspection

Credits Clerk

Amrod Corporate Clothing and Gifts

May 2011- May 2012

• Receiving Returns

• Participated in negotiations with customers to settle outstanding debts, achieving favourable outcomes for both parties.

Checker (@AutoZone)

Kargo National and Logistic

Feb 2009- Dec 2010

• Checking Stock to Be Delivered Correctly

Delivery Assistant

Gaydons Motor Spares

Jan 2007- Dec 2008

• Writing Trip Sheets and Delivering Goods

• Assisted in warehouse organization, ensuring smooth operations and quick dispatch. REFERENCES

Contact Person . Mpho Maluleka

Position . Logistics Coodinator

Contact Number . Tel ; 012-***-****

Contact Person . Mrs. Charlotte Johnson

Position . HR manager (Amrod)

Contact Number . Tel: 011-***-**** email: *********@*****.**.** Contact person . Mr. Christo Gouws

Position . Site Supervisor (Bidvest Panalpina logistics) Contact number . Tel: 012-***-**** Cell: 081-***-**** Cell: 076-***-****

Contact this candidate