Account manager
Resume:
Mackenzie Tucker
Summerville, GA *****
*******************@******.***
Professional Summary
Efficient and compassionate healthcare and education professional with 5 years of experience. Proven track record of providing individualized support to students with special needs and promoting positive and inclusive learning environments. Skilled in implementing behavior management techniques, utilizing assistive technology devices, and fostering a sense of belonging among students. Proficient in managing multiple projects simultaneously, implementing effective communication strategies, and providing regular feedback to drive continuous improvement. Possesses extensive knowledge of mixology techniques, menu items, and customer service standards. Experienced in providing direct patient care, monitoring vital signs, and documenting patient information accurately. Strong organizational skills and ability to work effectively under pressure.
Willing to relocate: Anywhere
Authorized to work in the US for any employer
Work Experience
Account Manager
DivcoData-Chattanooga, TN
January 2024 to Present
• Collaborated with the finance team to resolve billing discrepancies and ensure timely payment collection
• Managed a high-volume workload while maintaining attention to detail and meeting tight deadlines
• Cultivated relationships with key decision-makers at client organizations through networking events and industry conferences. While Maintaining detailed records of all interactions with customers including call logs, emails, and notes for future reference
• Developed customized account plans for each client, outlining objectives, strategies, and action steps to drive success
• Nurtured strategic partnerships with third-party vendors or suppliers that enhanced overall value proposition for clients
• Increased customer engagement by implementing targeted email campaigns based on segmentation analysis results
• Prepared and analyzed financial statements, ensuring accuracy and compliance with accounting principles
• Prepared tax returns for individuals, partnerships, corporations, ensuring compliance with relevant tax laws and regulations
• Prepared financial forecasts and projections to support strategic decision-making
• Developed in-depth product knowledge to effectively communicate features, benefits, and pricing options to potential customers
• Utilized CRM software to track leads, manage customer information, and follow up on sales opportunities
• Implemented proactive outbound calling strategies to generate new leads and expand the customer base
• Provided accurate product recommendations based on customer needs and preferences leading to a high rate of repeat business
Special Education Paraprofessional
ProHEALTH Care-Rossville, GA
July 2023 to January 2024
• Assist the teacher with classroom management, organization, and supervision of students.
• Provide support to students during lessons, helping to clarify instructions and reinforce learning.
• Work with small groups or individual students, particularly those with special needs, to provide additional instruction or support.
• Monitor students' behavior and assist in maintaining a positive classroom environment.
• Assist in the preparation of teaching materials, classroom displays, and educational resources.
• Provide feedback to the teacher on student progress, challenges, and behavior.
• Support the teacher in assessing students' academic performance and provide one-on-one or group tutoring as necessary.
• Help with classroom transitions, such as moving between activities or during lunch/recess.
• May assist students with personal care needs, including mobility, feeding, and toileting (if applicable).
• Supervise students during lunch, recess, and other non-instructional times.
• Maintain confidentiality regarding student information and behavior.
• Attend and participate in staff meetings and professional development opportunities. Production Team Leader
Mohawk Industries-Dalton, GA
June 2022 to July 2023
• Monitored team performance and provided regular feedback to drive continuous improvement
• Successfully managed multiple projects simultaneously
• Served as a liaison between upper management and the team, effectively communicating goals, objectives, and expectations
• Maintained a clean and organized work area, following safety protocols at all times
• Cross-trained in multiple areas of the factory line to provide support as needed
• Supported training initiatives by assisting new hires in learning job tasks and safety procedures
• Collaborated with supervisors on implementing lean manufacturing principles
• Utilized computer systems or software applications for tracking inventory levels
• Suggested improvements for optimizing machine performance based on observations during daily operations
• Operated forklifts or other material handling equipment to transport goods within the facility
• Worked effectively under pressure during peak demand periods
• Followed safety protocols when handling hazardous materials or operating heavy machinery
• Demonstrated flexibility by adapting quickly to changes in production schedules or tasks assigned
• Closely monitored machine performance during operation, promptly reporting any malfunctions or abnormalities
• Demonstrated strong problem-solving skills when addressing technical issues on the factory line Team Leader
Roper Corporation GE Appliances-LaFayette-GA
July 2019 to June 2022
• Operated various hand tools and power tools to complete assembly tasks efficiently
• Inspected finished products for quality assurance, ensuring adherence to specifications
• Maintained a clean and organized work area, promoting safety and
• Followed standard operating procedures (SOPs) to ensure consistent product quality efficiency. Troubleshot assembly issues, identifying root causes and implementing corrective actions
• Utilized computer systems or software programs for tracking production progress or documenting defects
• Participated in continuous improvement initiatives aimed at enhancing overall operational effectiveness. Supported cross-functional teams during product launches or engineering changes
• Managed inventory of parts and materials needed for assembly projects and Collaborated with team members to meet production goals and deadlines
• Safety lead-Provided safety training sessions for employees, emphasizing best practices and proper use of personal protective equipment (PPE). Investigated accidents, incidents, and near misses to determine root causes and implement preventive measures. Maintained accurate records of safety- related incidents, including injuries, illnesses, property damage, and near misses. Conducted safety audits of contractors and vendors to verify adherence to safety protocols
• Drove continuous improvement initiatives by analyzing incident data trends, identifying areas for improvement, and implementing corrective actions
Bartender/Server/Manager
Buffalos-Rome-Rome, GA
July 2017 to April 2022
• Developed extensive knowledge of mixology techniques, flavor profiles, and drink recipes to provide personalized recommendations to customers
• Managed inventory levels by monitoring stock levels, placing orders for supplies, and conducting regular audits
• Provided exceptional customer service by engaging with guests in a friendly manner and anticipating their needs. While being able to Resolve customer complaints promptly and effectively to maintain high levels of satisfaction
• Managed cash transactions accurately, handling payments and providing change to customers, Upselling menu items and promoted daily specials to increase sales revenue
• Assisted in training new waitstaff on restaurant procedures, menu knowledge, and customer service standards
• Contributed ideas for improving overall efficiency in the restaurant operations such as streamlining order-taking process or optimizing table turnover time
• Created employee schedules to optimize staffing levels while meeting business demands
• Monitored inventory levels and placed orders for food, beverages, supplies, and equipment as needed
• Implemented cost control measures to reduce waste and minimize expenses without compromising quality
• Ensured compliance with all health codes, licensing regulations, and labor laws CNA - Certified Nursing Assistant
Cherokee county rehabilitation center-Centre, AL
July 2012 to August 2015
• Provided direct patient care, including bathing, dressing, feeding, and assisting with mobility
• Monitored vital signs and reported any changes or abnormalities to the nursing staff
• Assisted with medical procedures such as wound care, catheter insertion/removal, and medication administration under the supervision of a nurse
• Documented patient information accurately in electronic health records (EHR) to ensure continuity of care
• Responded promptly to call lights and requests for assistance from patients, providing compassionate support at all times
• Assisted in transferring patients between beds, wheelchairs, stretchers, or other modes of transportation using proper lifting techniques
• Attended continuing education programs regularly to stay updated on new techniques or advancements in healthcare practices
• Served as a mentor for newly hired CNAs by providing guidance on best practices for delivering quality care
• Received recognition from supervisors for consistently demonstrating professionalism and compassion towards patients
Education
High school diploma
Summerville, GA
August 2007 to May 2012
Skills
• Microsoft Office
• Computer skills
• Tutoring
• Developmental Disabilities Experience
• Lean Manufacturing
• Management
• Classroom Management
• Behavior Management
• Accounting
• Patient Care
• Microsoft Excel
• Communication skills
• Medical Office Experience
• Caregiving
• Phone etiquette
• Typing
• Quick service & fast food restaurant
• Organizational skills
• Infection Control Training
• Vital Signs
• Catheter Care
• HIPAA
• Teaching
• Nursing
• Special Education
• Home Care
• Medication Administration
• Experience Administering Injections
• Autism Experience
• Account management
• Leadership
• Supervising Experience
• Customer service
• Crisis Intervention
• Document management
• Patient monitoring
• Quality Assurance
• Effective communication skills
• Time management
Certifications and Licenses
Food Handler Certification
ACLS Certification
First Aid Certification
PALS Certification
CPR Certification
CNA
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