Customer Service A Team
Resume:
Amerie Bonet
Deltona, FL *****
******.**@*****.***
Strong knowledge in all areas of customer service including retal and event organizations. Excellent relationship building with customers and associate, reliable and perform in a professional manner. Proficient in marketing, planning, training, and expense control. Work well, independently, or as part of a team. Seeking a professional position within a company/organization that will provide an enthusiastic and competitive challenge of job performance and competency. Work Experience
Walmart OGP
Walmart-Orange City, FL
September 2023 to Present
• Fulfill customer orders by reviewing orders
• locating, preparing, and packaging merchandise
• ensuring the accuracy of orders prior to pick up
• making appropriate product substitutions and consulting with the customer as needed to ensure satisfaction
• following up on out-of-stock merchandisel look
Wal-Mart Cashier
Walmart-Orange City, FL
September 2023 to November 2024
• Received payments via cash, debit/credit card
• Issued receipts, credits, change as needed
• Greet all clientele
• Maintained clean work area at all times
• Provide reassurance and encouragement during sporting events and during training Food and consumables
Walmart-Orange City, FL
September 2023 to November 2024
• Recommended, selected and helped locate out-of-stock merchandise based on customer requests.
• Kept current on market and product trends to effectively answer customer questions.
• Organized store by returning all merchandise to it’s proper place and restocked displays.
• Stocked shelves and supplies and organized displays to focus customer attention on specific items.
• Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.
• Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
• Observed customer behaviors to identify security threats and escalate concerns to supervisors. Walmart fuel
Walmart-Deltona, FL
September 2023 to November 2024
• Successfully operated a gas station for 5 months, providing excellent customer service to all patrons.
• Developed a strong knowledge of gas station operations, including safety protocols and basic maintenance.
• Managed the sales and inventory of fuel, food and other convenience store items.
• Resolved customer complaints in an efficient and friendly manner.
• Reconciled the daily sales ledger and balanced the cash register at the end of the day.
• Trained and supervised new employees in proper customer service protocol. Front Service Clerk
Publix-Deltona, FL
May 2021 to March 2023
• Provides premier customer service, including greeting customers and answering their questions.
• Maintains a neat and clean register area.
• Assists in other duties as assigned.
• Bags groceries.
• Takes customer carts to the parking lot and unload groceries into customer vehicles.
• Carries bags to customer vehicles when necessary.
• Helps customers locate products throughout the store.
• Restocks bags.
• Retrieves shopping carts from the parking lot.
• Assists in cleaning duties as assigned.
Tax Associate
Dk taxes-Deltona, FL
November 2022 to February 2023
• Monitors and maintains accurate records of each client's tax situation
• Formulates, implements, and evaluates legal tax reduction strategies
• Performs tax audits
• Ensures company documents and filings are compliant with IRS regulations at both the federal and state levels
• Manages and controls client budgets
• Advises clients on tax strategies, compensation and benefit plans, and accounting systems Education
Some college in Nursing
Daytona State College - Daytona Beach, FL
June 2021 to Present
High school diploma
Deltona High School - Deltona, FL
August 2018 to May 2020
Skills
• Communication skills
• Cleaning Experience
• Business ethics
• Leadership
• Bilingual
• Sales
• Active listening
• Transferable skills
• Interpersonal skills
• Management skills
• Money management
• Customer service
• Goal setting
• Decision making
• People skills
• Problem-solving
• Time management
• Cash handling
• Loss prevention
• Packaging
• Merchandising
• Store designing
• Computer skills
• Customer service
• Sales
• Cash register
• Leadership
• Communication skills
• Guest services
• Vital signs
Languages
• Spanish - Fluent
Certifications and Licenses
Medical Technician
March 2024 to March 2025
BLS Certification
Child and Baby First Aid/CPR/AED
October 2024 to October 2026
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