Customer Service Client Relations
Resume:
Victoria Proud
"You've got to get up every morning with determination, if you're going to go to bed with
satisfaction." - George Lorimer
Winder, GA
********@*****.***
Highly motivated to succeed
Blood born pathogen certified
Notary public
Ability to successfully work with anyone
Willing to relocate: Anywhere
Authorized to work in the US for any employer
Work Experience
Groomer
Fur-ever Fuzzy Dog Grooming-Winder, GA
August 2023 to Present
1. Breed specific hair cuts
2. Bathing
3. Nail trimming
4. Drying and fluffing coats
5. Ear cleaning
6. Maintaining animal safety
7. Maintaining safety of myself and other groomers
8. Watching for signs of distress or medical conditions
9. Building and maintaining client relations with pet parents
10. Utilizing and maintaining specific tools and equipment
11. Eliminate risk of injury or illness for all animals in my care
Rural Carrier Associate (RCA)
UNITED STATES POSTAL SERVICE-Toccoa, GA
April 2022 to August 2023
1. Ensuring all mail and packages are delivered to the correct place in excellent condition.
2. Memorizing multiples routes to ensure prompt delivery times.
3. Building and maintaining client relations in the positive
Shop Manager/ head piercing artist
Evan's Second Skin-Commerce, GA
March 2015 to August 2021
Customer service
Jewelry inventory
Staff scheduling
Customer complaints
Piercing
Tattooing
Waitress/Line Cook
Waffle House-Auburn, GA
September 2012 to August 2014
Customer service and satisfaction
Product presentation and delivery
Daily inventory
Ability to coordinate entire team each shift
Proper food storage and handling techniques
Driver
Papa John's-Winder, GA
September 2010 to November 2013
Promptly delivering product
Ensuring accuracy of orders
Customer Service
Proper food storage and handling techniques
Planning most efficient route based on current traffic
Time management
Education
High school or equivalent
Winder Barrow High School - Winder, GA
September 2004 to June 2009
High school or equivalent
Skills
• Food Service
• Tattooing
• Food Handling
• Food Safety
• Kitchen Experience
• Management
• Sales
• Cleaning Experience
• Food Preparation
• Cleaning
• Cooking
• Serving Experience
• Supervising Experience
• Food Production
• Office Management
• Inventory Control
• Cash Handling
• Commercial Cleaning
• Store Management Experience
• POS
• Cashiering
• Restaurant Experience
• Payroll
• Merchandising
• Guest Services
• Microsoft Word
• Customer service
• Baking
• English
• Childcare
• Delivery driver experience
• Driving
• Communication skills
• Box truck
• Heavy lifting
• Basic maths
• Customer service
• Phone etiquette
• Communication skills
• Upselling
• Cash handling
• Sales
• Cash register
• Guest services
• Heavy lifting
• Food handling
• Supervising experience
• Serving
• Office management
• Driving
• Cooking
• Restaurant experience
• Hotshot experience
Certifications and Licenses
driver's license
Driver's License
Non-CDL Class C
Assessments
High school classroom management — Proficient
July 2022
Minimizing classroom disruption and engaging students
Full results: Proficient
Customer service — Proficient
July 2022
Identifying and resolving common customer issues
Full results: Proficient
Data entry: Attention to detail — Proficient
April 2022
Maintaining data integrity by detecting errors
Full results: Proficient
Work motivation — Proficient
March 2022
Level of motivation and discipline applied toward work
Full results: Proficient
Filing & organization — Proficient
July 2022
Arranging and managing information or materials using a set of rules
Full results: Proficient
Work style: Professionalism — Proficient
July 2022
Tendency to be accountable, professional, open to feedback, and act with integrity at work
Full results: Proficient
Management & leadership skills: Impact & influence — Proficient
April 2022
Choosing the most effective strategy to inspire and influence others to meet business objectives
Full results: Proficient
Project timeline management — Proficient
July 2022
Prioritizing and allocating time to effectively achieve project deliverables
Full results: Proficient
Front desk agent (hotel) — Proficient
April 2022
Selecting hotel rooms based on verbal requests and identifying errors in hotel data
Full results: Proficient
Cooking skills: Basic food preparation — Proficient
September 2021
Preparing food, using cooking equipment, and converting ingredient measurements
Full results: Proficient
Retail customer service — Proficient
July 2022
Responding to customer situations in a retail setting
Full results: Proficient
Early childhood development — Proficient
July 2022
Knowledge of the development of children ages 0-3 and of ways to foster that development
Full results: Proficient
Attention to detail — Proficient
April 2022
Identifying differences in materials, following instructions, and detecting details among distracting
information
Full results: Proficient
Work style: Reliability — Proficient
November 2022
Tendency to be reliable, dependable, and act with integrity at work
Full results: Proficient
Teamwork: Interpersonal skills — Proficient
April 2022
Responding to challenging team situations at work
Full results: Proficient
Basic maintenance and repair — Proficient
November 2022
Performing basic repairs and maintenance for apartment complexes, office buildings, and other
facilities
Full results: Proficient
Legal skills — Proficient
July 2022
Supporting legal procedures, preparing documents, doing research, and collecting client information in
a legal setting
Full results: Proficient
Nursing assistant skills — Proficient
April 2022
Providing nursing aid to patients using knowledge of relevant equipment and procedures
Full results: Proficient
Automotive maintenance — Proficient
April 2022
Knowledge of vehicles, vehicle maintenance, and repairs
Full results: Proficient
Administrative assistant/receptionist — Proficient
October 2021
Using basic scheduling and organizational skills in an office setting
Full results: Proficient
Clinical judgment — Proficient
July 2022
Assessing a patient's condition and implementing the appropriate medical intervention
Full results: Proficient
Written communication — Proficient
July 2022
Best practices for writing, including grammar, style, clarity, and brevity
Full results: Proficient
Mechanical knowledge — Proficient
September 2021
Understanding and applying mechanical concepts and processes
Full results: Proficient
Recruiting — Proficient
July 2022
Managing the candidate sourcing and selection process
Full results: Proficient
Elementary school classroom management — Proficient
July 2022
Managing behavior in elementary school classrooms
Full results: Proficient
Security guard skills — Proficient
July 2022
Assessing risks, enforcing security standards, and handling complaints
Full results: Proficient
Call center customer service — Proficient
July 2022
Demonstrating customer service skills in a call center setting
Full results: Proficient
Medical receptionist skills — Proficient
April 2022
Managing physician schedules and maintaining accurate patient records
Full results: Proficient
Technical support: Customer situations — Proficient
July 2022
Responding to technical support situations with sensitivity
Full results: Proficient
Learning agility — Proficient
July 2022
Learning and applying new information
Full results: Proficient
Basic computer skills — Proficient
July 2022
Performing basic computer operations and troubleshooting common problems
Full results: Proficient
Home health aide skills — Proficient
July 2022
Providing care to patients in a home setting
Full results: Proficient
Proofreading — Proficient
July 2022
Finding and correcting errors in written texts
Full results: Proficient
Analyzing data — Proficient
July 2022
Interpreting and producing graphs, identifying trends, and drawing justifiable conclusions from data
Full results: Proficient
Cleaner fit — Proficient
July 2023
Measures the traits that are important for successful cleaners
Full results: Proficient
Patient-focused care — Proficient
July 2022
Responding to patient concerns with sensitivity
Full results: Proficient
Building relationships for childcare providers — Proficient
July 2022
Building positive and productive relationships with families of children ages 0–3
Full results: Proficient
Delivery driver — Proficient
April 2022
Interpreting instructions or signs and solving problems
Full results: Proficient
Customer focus & orientation — Proficient
October 2021
Responding to customer situations with sensitivity
Full results: Proficient
Food safety — Proficient
September 2021
Knowledge of proper food and equipment handling safety measures
Full results: Proficient
Work style: Reliability — Proficient
April 2022
Tendency to be reliable, dependable, and act with integrity at work
Full results: Proficient
Protecting patient privacy — Proficient
April 2022
Understanding privacy rules and regulations associated with patient records
Full results: Proficient
Warehouse shift leader — Proficient
July 2022
Supervising warehouse staff and maintaining safety and security standards
Full results: Proficient
Supervisory skills: Motivating & assessing employees — Proficient
January 2021
Motivating others to achieve objectives and identifying improvements or corrective actions
Full results: Proficient
HR: Compensation & benefits — Proficient
July 2022
Knowledge of compensation and benefits programs
Full results: Proficient
Customer focus & orientation — Proficient
July 2022
Responding to customer situations with sensitivity
Full results: Proficient
Work motivation — Proficient
November 2022
Level of motivation and discipline applied toward work
Full results: Proficient
Sales skills — Proficient
January 2021
Influencing and negotiating with customers
Full results: Proficient
Dog & cat groomer — Proficient
July 2022
Dog and cat grooming in a salon setting
Full results: Proficient
Workplace safety — Proficient
July 2022
Using safe practices at work
Full results: Proficient
Sales skills — Proficient
August 2023
Influencing and negotiating with customers
Full results: Proficient
Work style: Reliability — Proficient
September 2021
Tendency to be reliable, dependable, and act with integrity at work
Full results: Proficient
Case management & social work — Proficient
October 2021
Determining client needs, providing support resources, and collaborating with clients and
multidisciplinary teams
Full results: Proficient
Social media — Proficient
July 2022
Knowledge of social media techniques and analytics interpretation
Full results: Proficient
Business math — Proficient
July 2022
Using basic math to solve problems in a business context
Full results: Proficient
Customer service fit — Proficient
November 2022
Measures the traits that are important for success for customer service roles
Full results: Proficient
Office manager — Proficient
July 2022
Scheduling and budgeting
Full results: Proficient
Interstate truck driving — Proficient
July 2022
Regulations and safe driving practices for long-distance trucking
Full results: Proficient
Food service: Customer situations — Proficient
November 2022
Identifying and addressing customer needs in a food service setting
Full results: Proficient
Outside sales — Proficient
January 2021
Understanding and responding appropriately in sales scenarios, and performing common sales
calculations
Full results: Proficient
Inside sales — Proficient
July 2022
Understanding and responding appropriately in sales scenarios, and performing common sales
calculations
Full results: Proficient
General manager (hospitality) — Proficient
February 2020
Solving group scheduling problems and reading and interpreting P&L statements
Full results: Proficient
Middle school classroom management — Proficient
July 2022
Minimizing classroom disruption and engaging students
Full results: Proficient
Real estate — Proficient
July 2022
Matching listings with specifications
Full results: Proficient
Warehouse safety — Proficient
July 2022
Using safe practices in a warehouse setting
Full results: Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued
development in any professional field.
Additional Information
One year boy scout den leader
One year volunteering with girl scouts
Contact this candidate