Scrum Master Project Manager

Darius Roberson

ITILv* Foundation, Certified Scrum Master, Lean Six Sigma

**** ******** *****, ****** ** 60432 ********.**@*****.*** 815-***-****

20+ years I.T Professional with the experience of growing and developing divisions of Fortune 500 companies. I am experienced in Managing and streamlining processes from development to implementation. I possess the ability to convey complex issues and solutions with both technical and non-technical staff, stakeholders and Executives.

Area of Expertise:

ITIL Foundations Certified

Certified Scrum Master

Requirement Gathering

Structural Integrity

Proprietary Software

Network Connectivity

Operational Issues

Employee Relations

Payment Processing

Network Hardware

Inventory Control

Customer Loyalty

Customer Service

Network Hardware

Process Analysis

Mobile Devices

Resolve Issues

Data Migration

Lean Six Sigma

Video Editing

Documentation

Point Of Sale

PMP Boot Camp

Pre-launch

Green Belt

Root Cause

Platforms

Boot Camp

Staffing

Storage

Vendor Management

Retail

Triage

Vista

Linux

Visio

Agile

POS

RFID

DLI

Education: Madison Media Institute-AA Music Production, AS Video Motion Graphics

EXPERIENCE:

Qasis Grill Joliet, IL

Owner Dec 2014-Present

Performed multiple entrepreneurial roles including but not limited to staffing and projecting monthly forecast. Managed relationships between Clients, Staff, and vendors. Used requirement gathering techniques to collect market needs information from customers and Suppliers. Insured customer satisfaction through quality management..

ROTI Mediterranean Chicago, IL

Project Manager Mar 2016-Aug 2016

Assisted in the role out of the hardware and software for the new Customer loyalty program. This required the roll-over of customers with points from the previous program. Settlement negotiation were required with customers over agreed on amount of points . This required a system that provided by-outs to customers with multitudes of points. Made recommendations for new customer Data storage software and hardware. Evaluated multiple Data storage units for cost, scope, and quality.

McDonald’s Corporation Romeoville, IL

Business Analyst/Project Manager Aug 2013- Dec 2014

Evaluated new products and procedure feasibility before go live date . Most new products required updates to several systems including but not limited to the Point of Sale system. This required the building and testing of all products in a mock stakeholder’s kitchen. Created centralized storage For inventory, shipping and receiving information. Documented performance data and assured project that the product met scope ..Monitored changes to specs to help evaluate the value of product changes.

Software Resources (Walt Disney World) Lake Buena Vista, FL Sept. 2010-Aug2013

Business Analyst/Lead Technician

As Lead Analyst I collected requirements and user stories for Disney RFID system. After the device was validated I was in charge of 11-15 P.O.S technicians who installed Disney’s “tap to pay “RFID system... We were responsible for the seamless installation of a RFID device that would allow payment of items purchased on Disney property without needing their Credit Cards. The schedule and cost were key constraints to the project and required continual monitoring. Resolved software issue with Mobile POS device .Oversaw a team of eight to ten installers who provided installation and triage of P.O.S issues during rollout

Partners Federal Credit Union

Network Administrator

Dealt with daily banking issues. Assured that network and all banking tools and software were operational

Connextions (Barnes & Noble) (Temporary Assignment)

Orlando, FL

Digital Support Technician Jan. 2010-Sept. 2010

Assisted customers with connectivity issues. Reissued corrupt or damaged files.

Insight Technology (Temporary Assignment)

Columbus, OH July 2009-Jan. 2010

Lead Chase –Washington Mutual Bank conversion

Converted Washington Mutual network and business PCs to Chase bank standards. Required to travel nationally to assist in converting sites. Assured All equipment was refreshed and operational.

Profile East (NASA) (Temporary Assignment) June 2009 – April 2009

Provided video documentation of the structural integrity of Space Shuttles during launch.

Built and configured video editing systems containing Atto and Matrox technology.

Configured storage arrays containing fiber, SCSI, and SATA technology

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