Customer Service United States

JUL **, **** • **** PVT RD ****, WOLFFORTH, UNITED STATES, 79382 • *****************@******.*** • 806-***-**** • 29208392

KRISTINA TRUJILLO

PROFESSIONAL SUMMARY

Hello

My name is Kristina and I am a bilingual candidate looking for a position here at your company. I am a quick learner and willing to follow rules and regulations with no problem. I can help the company grow since I have previous experience with customer service. I want to ask you to please consider me as a serious applicant and am looking for a long-time job with you.

Thank You. Kristina Trujillo

EMPLOYMENT HISTORY

STOCKEROct 2018 - Mar 2020

Walmart 82nd st Lubbock tx

• Stocking toys making sure the shelf’s where stocked

• online groceries gather customers groceries make sure they where ready when customers came to pick up

Greeted customers and answered any questions they had about the store's products and services.

Verified that customers were of legal age to purchase alcohol or tobacco products.

Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.

Counted money in cash drawer at the beginning of shift to ensure that amounts were correct and have sufficient change.

Issued receipts, refunds, credits or change due to customers.

Stocked shelves with merchandise when needed.

Answered customer inquiries regarding store policies and procedures.

Processed returns and exchanges of merchandise in accordance with store policies.

Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.

Organized promotional displays or arrange merchandise on counters or tables to promote sales.

Performed other duties as assigned by management.

Operated cash register or POS system to receive payment by cash, check and credit card.

Accepted cash and credit card payments, issued receipts and provided change.

Answered customer questions and provided store information.

Collected payments and provided accurate change.

Helped customers find specific products, answered questions and offered product advice.

Worked closely with front-end staff to assist customers.

ASSISTANT MANAGERJan 2021 - Jun 2023

Security finance 2640 34th st Lubbock tx

Assisted in the development of operational strategies to ensure efficient and productive operations.

Provided guidance and support to junior staff members on daily tasks, projects, and objectives.

Conducted regular performance reviews for employees to identify areas of improvement.

Ensured compliance with safety regulations and company policies.

Maintained up-to-date knowledge of company products and services.

Communicated regularly with customers to gain insights into their needs.

Assigned work and monitored performance of project personnel

Filled out loan applications

Approved loans

Count drawers at beginning and end of shift

Drop off deposits

Called customers for payments

STORE MANAGERJul 2023 - Jul 2024

T4l wireless 216 university ave Lubbock tx

Conducted daily store operations, including opening and closing procedures and cash handling.

Monitored inventory levels and placed orders to restock shelves.

Developed strategies to maximize sales and profitability.

Organized promotional events to increase product awareness.

Resolved customer complaints in a timely manner.

Recruited, trained and supervised new employees.

Ensured compliance with safety regulations and company policies.

Implemented efficient systems for tracking stock movement.

Maintained accurate records of employee performance reviews.

Created weekly work schedules for store personnel.

Performed regular price checks to ensure competitive pricing.

Managed daily banking activities such as deposits and withdrawals.

Trained and mentored associates to teach daily tasks and procedures.

Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.

Completed thorough opening, closing and shift change functions to maintain operational standards each day.

Monitored employee performance and identified performance gaps for corrective action.

Prepared weekly schedules to verify proper floor coverage within fiscal guidelines.

Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage.

Built customer confidence by actively listening to concerns and complaints and quickly resolving issues.

Updated and maintained store signage and displays.

Strengthened work flow productivity by hiring, managing and developing top talent.

Established store tactics and strategies to achieve operational performance and sales goals.

Evaluated store performance and incorporated feedback to implement improvement plans.

Answered product questions with up-to-date knowledge of sales and promotions.

Exceeded team goals and resolved issues by sharing and implementing customer service initiatives.

Prepared staff work schedules and assigned team members to specific duties.

Delegated work to staff, setting priorities and goals.

Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs

SKILLS

Customer Service (Experienced), Team Collaboration (Experienced), Cash Handling (Experienced).

EDUCATION

HIGH SCHOOL DIPLOMA

Penn foster

LANGUAGES

, Spanish.

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