Windows Server Security Officer

KAREN LITTLE

*** *. ****** **. **********, WI ***48

Cell Phone: 608-***-****

Email: *****.**********@*****.***

Professional Summary

** ***** ** ********** ** account maintenance, computer hardware, software, network installation, and network maintenance.

Technical Summary

Software

MS Office 2000

MS Office 2007

MS Office 2010

MS Office 365

MS Windows Vista

MS Windows XP

MS Windows 2000

MS Windows ME

MS Windows NT

MS Windows 7

MS Windows 10

MS Windows 11

MS DOS

Windows Server 2003

Windows Server 2008

Windows Server 2012

Anti-virus Software

SSL

VPN client

Visual Basic 2008

Active Directory

MS Exchange

SQL Server

Microsoft Visio

Microsoft Project

Linux Based OS

Apple Based OS

Software RAID

SQL Analysis Services

NAP

VMware

Call Center Software

Ivanti Service Manager

Adaxes

Zaptel IP Telephony Software

Hardware

Desktops

Laptops

Scanners

Printers

Copiers

Hardware Upgrades

Cisco Routers

Cisco Switches

Hardware RAID

Servers

Soft IP Phones

Zaptel IP Telephony Hardware

Android phones

Apple phones

Education

Blackhawk Technical College, Janesville, WI January 2008 – December 2010

Associate of Applied Science Degree, Network Specialist

Certifications

US ARMY School, Ft. Hood, TX 2003

Information Assurance Security Officer (IASO) Level II Certification, Advanced Computer Security

US Army School, Ft. Food TX 2001

Information Assurance Security Officer (IASO) Level I Certification

US Army School 2001

Advanced Job Training, Radio and Computer Operations and Repairs

Professional Experience

WI Department of Corrections via Sundial Software February 2020 – July 2023

IS Technical Senior\Help Desk Analyst

Provide network, hardware, and software assistance

Provide account maintenance and password related assistance

Provide technical assistance on the phone for all 11,000 employees

Provide technical assistance over email submitted tickets

Provide technical assistance for ticket submitted on a Self-Service Website

Provide technical assistance for voicemails left

Installing software are requested

Upholding the standards and policies of the state agency

Working on upgrading software on DOC connected computers

Televere Systems October 2013 – February 2017

Helpdesk Technician

Providing technical assistance on the phone for current customers

Providing customer support for customers not on contract

Returning voicemails when not on current call

Calling out for appointments

Learning and using company specific software

Taking software complaints from users, IT staff, and implementing improvements

The Computer Center June 2012 – September 2013

Helpdesk Technician

Provided technical support over the phone

Provided technical support on-site

Provided routine server checks for supported customers

Setup and installed new systems

Fixed any printer issues

Provided excellent customer support

United States ARMY June 2000 – June 2006

Domain Administrator

Installed network cables and maintained network for daily use

Created and maintained computer and user accounts for use with the network

Created e-mail accounts with Exchange Server

Troubleshooting and repair for computers and network

Analyze network infrastructure to improve end user experience

Attend workshops to improve security and network function

Match network requirements to U.S. Army specifications

Creating and testing scripts for user accounts, hardware, and permissions

Creating, testing, and improving documentation and training materials

Responsible for network, computer, and user training and compliance

Automations Technician

Troubleshooting and repair of computer systems and network

Computer Operator

Operated computer with daily use

Learning and using workplace specific software

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