Customer Service Team Lead

ALBERTO RODRIGUEZ

**** ******** *****, *** *******, Texas, 78252, US 719-***-**** ***************@******.***

Professional Summary

T have always been a Hardworking individual.

Detail-oriented professional seeking a position with a company that values hard work.

‘Team player who is proactive and with a focused mentality.

Reliable

Dependable

Capable of stepping into any role and delivering consistent, high-quality results.

Skills

* Packing and shipping proficiency

© Customer rapport

¢ Prioritization

* Heavy machinery safety

Education

High School none 2014

Clark High School none San Antonio, TX

Certifications

* ServSafe

* Customer Service Representative Certificate

Affiliations

Accomplishments

* Promoted to team lead after just 8 months of employment.

Additional Information

Work History

Team Lead none October, 2023 to Present

Pilot Travel Center none Von Ormy, TX.

Mentor and train junior and new employees.

Fostered a productive and safe environment while supervising a

team of 9 employees working with equipment.

Greeted and assisted customers at a busy retail store with a monthly

revenue of $1,000,000.00+

Created monthly and daily production output plans to ensure that

customer service and financial goals were met.

Kept work areas clean, organized, and safe to promote efficiency and

team safety,

Led a team of 7-9 members while providing exceptional customer

service,

Team Member none August, 2022 to September, 2023

Amazon none San Antonio, TX

* Used a handheld scanner to prepare products for inspection and

packaging in a safe manner.

* Assisted management with stock ordering and inventory control

« Ensured order accuracy and customer satisfaction by double-

checking packing labels while packaging diffent products.

* Moved heavy loads and maintained production levels using a pallet

jack and a stock cart.

Cashier none May, 2018 to May, 2022

Circle K none Windcrest, TX

Counted cash in the register drawer to keep the register balanced at the

start and end of each shift

Was in charge of arranging and stocking all merchandise on the sales

floor and inside the cooler

Greeted customers with a smile and offered prompt and dedicated

assistance,

Checked customers’ identification for proof of age and refused to sell

alcohol or tobacco to minors.

Keep checkout areas clean and orderly, as well as perform other cleaning

tasks such as mopping floors and emptying trash cans.

Handled POS transactions such as checks, cash, credit card purchases,

and refunds.

Also I am familiar with and proficient in the use of safe food handling

techniques.

Training delivery

Team supervision

Cash handling accuracy

Fluent in Spanish

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