Quality Assurance Customer Service

ep FERNANDE ORPHELIA

LUBIN

Indianapolis, IN 46239

*********************@*****.*** / 1-786-***-****

SUMMARY

Results-driven professional with experience at Amazon in quality assurance and software testing. Proven ability to analyze

data and enhance customer satisfaction through effective service. Successfully collaborated with diverse teams to achieve

project goals while maintaining composure in high-pressure situations. Strong analytical skills complemented by

exceptional interpersonal abilities.

SKILLS

¢ Quality assurance © Data analysis

e — Software testing ¢ Customer service

EXPERIENCE

Picking and Stowing / Amazon - Indianapolis, Indiana 11/2023 - 02/2025

¢ Conducted testing of software and systems to ensure quality and reliability.

¢ — Collaborated closely with team members to achieve project objectives and meet deadlines.

¢ Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our

products and services.

Chef De Service / MARNDR - Port-au-Prince, Haiti 02/1996 - 04/2023

e Remained calm and professional in stressful circumstances and effectively diffused tense situations.

« Adhered to customer service standards to foster satisfaction and retention.

e Analyzed business performance data and forecasted business results for upper management.

EDUCATION AND TRAINING

Bachelor of Science: Sciences Juridiques 10/2010

EDSEG - Gonaives

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