Customer Service Human Resources

Tyisha Lynn Lassiter

**** * ******* *** *** s* Mays Landing, NJ 08330 • 609-***-**** • ********@******.*** Dedicated individual looking for a position to fully utilize my advanced computer literacy, emotional intelligence & communication skills, while making a significant contribution to the success of the company.

EDUCATION

Camden County College (Camden, NJ) Current

Majoring in Study Addiction Counseling Minor Human Resources SKILLS

Active listening skills•High change management adaptability•Leadership•Emotional Intelligence Computer literacy •Document preparer •Critical Thinking•Digital Skills•Data Analysis • Research Oral and written communication skills • Negotiation • Database management •Conflict Resolution Clarification & intervention • Interpersonal skills • Attention to detail • Active listening •Empathy Proven record of providing exemplary customer service • Interpersonal communication •Analytical Adapts quickly•Following protocols•Ability to solve problems •Flexibility•Inventory Management WORK EXPERIENCE

Guard Insurance Company (2020-Current) Atlantic City, NJ Customer Service / Claims Specialist

Responds to new inquiries by answering questions, providing information and directing customers. Collaborates with legal counsels to make organizational claims and decisions with governing laws. Reviews all legal documents utilizing knowledge of relevant clauses to minimize incurred liability. Trains and regularly mentors associates on performance-oriented strategies and customer service. Collaborate with upper management to improve customer service processes and support structures. Recover Center of America (2018-2020) Mays Landing, NJ Residential Support Specialist

Determined specific needs & provided the most appropriate level of services for patient well-being. Maintained safe working environment daily through prevention of accidents & following protocols Implemented various activities to encourage socialization and aid residents in identifying potential. Recognized and reported abnormalities or changes in each patient's health to case managers daily. Provided patient care by supplying/cleaning beds, bathing, feeding & supervising exercise routines. Ocean County Mall (2013-2018) Toms River, NJ

Assistant Manager

Strengthened merchandising & promotional strategies to drive customer engagement & boost sales. Generated repeat business through exceptional customer service & responded to customer concerns. Completed regular inventory counts to verify stock levels, address discrepancies and forecast needs. Developed a loyal satisfied customer base through proactive management of team customer service. Increased employee performance and job satisfaction to strengthen retention & engagement weekly. Sunglasses Hut (2011-2013) Atlantic City, NJ

Sales Associate

Maintained calm demeanor and professionally managed issues in busy, high stress situations daily.

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