Chaz Bridges Experienced Customer Service & Operations Specialist
Resume:
Chaz Bridges
Columbus, OH ***28
*************@*****.***
Military Experience:
Branch: Army National Guard
Rank: Specialist
August 2004 to August 2012
• 92A Logistic Specialist
• ordering system SARS.
• Ability to secure perimeter
• Assist w/ public safety
WORK EXPERIENCE
IQ Ventures
Columbus, OH
December 2024 to Present(Temporary)
• Title Loan Processor
o Review personal and confidential documents
o Worked w/ Fraud Dept to determine valid documents o Input notes into CRM software known as Salesforce o Provided information regarding denials, and approvals o Quoted APR’s and payment information pertaining to customers loan inquiries Epiq Dawson Staffing –
Columbus, OH
June 2023 to November 2024
• Customer Service Mediator
o Wells Fargo product remediation
o Small business accounts
o Initiated check reissue process
o Able to recognize call dispositions and call types o The ability to create inquiries, escalations, and VSP Customer Retention Representative
Triligent –
Columbus, OH
April 2016 to June 2023
• Senior Customer Service Representative
o Inbound Calls
o Upsell third party products
o Collections for past due balance
o TTYL for hearing impaired, 46 WPM
o Familiar with spreadsheets such as:
Microsoft Word
Excel
PowerPoint
Outlook
Education
Some College
Major: Business Administration
Herzing University-Atlanta –
Atlanta, GA
August 2004 to June 2006
Skills
• Communication skills (10+ years)
• Microsoft Outlook
• Customer service
• Microsoft Outlook
• Computer skills
• Organizational skills
• Microsoft Office
• Conflict management
• Time management
• Phone etiquette
• Negotiation
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