Customer Service Property Manager

AISHA MWINYI

Peoria, IL · 309-***-****

********@*****.***

EXPERIENCE

**** – PRESENT

BUS MONITOR, first student

Responsible for student safety when onboard the school bus enroute to or from school. Supervise students in groups from approximately ten to thirty students. Respond quickly and appropriately to issues and escalate concerns as necessary.

2021 – 2022

PROPERTY MANAGER, accord property llc – peoria, IL

Responsible for providing a positive experience for all residents by performing services such as managing resident complaints and concerns, expediting maintenance requests, updating and maintaining rental agreements and related files, and welcoming visitors in a friendly and inviting manner. Performed regular property inspections as required and scheduled repairs as necessary. Collected monthly assessments, rental fees, deposits, and payments promptly and responded appropriately to any issues. Assisted in the recruitment of tenants to lease available space and completed lease applications and verifications, notifying applicants of verification outcome and next steps. Forwarded suit lists to property attorney regarding delinquent residents and testified in court as required for delinquent judgments and possession litigation.

1995 – 2005

CUSTOMER SERVICE REPRESENTATIVE, econo Agencies – mombasa, KE

Responsible for educating customers on special pricing opportunities to drive sales. Maintained knowledge of current promotions, exchange guidelines, payment policies, and security practices. Provided excellent customer service by assisting customers with making payments or establishing payment plans and responding promptly and empathetically to concerns. Maintained organization of client contracts, records, and reports in a highly organized manner.

EDUCATION

DECEMBER 2022

IT FUNDAMENTALS, Minority business center

MAY 2003

MBA – MARKETING MANAGEMENT, St. Paul’s University

SKILLS

Full professional Swahili

Basic Arabic

Property management

Property maintenance

Critical thinking

Customer service

Microsoft Office

Team player

Leasing and marketing

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