Customer Service Representative

C U S T O M E R S E R V I C E P R O F E S S I O N A L

N A Z A R I A W A L L A C E

NW

Time management• Effective communication

• Problem-solving • Organizational skills

• Great memory • Team collaboration•

Adaptability and flexibility• Multitasking• Upselling

• Flexible • Conflict resolution

• Active listening• Empathy• Attention to detail

• Product knowledge• Phone etiquette

• De-escalation techniques• Data entry

Dedicated and customer-focused representative with a proven track record of delivering exceptional service and building positive client relationships. Skilled in resolving customer inquiries efficiently, managing transactions, and promoting products to drive sales. Strong communicator with excellent problem-solving abilities and a commitment to ensuring customer satisfaction. Highly organized, adaptable, and able to thrive in fast-paced environments while maintaining attention to detail. Passionate about creating positive experiences and contributing to team success.

S K I L L S

Experience

E D U C A T I O N

Jones High School

May 2021

SECONDARY SCHOOL

CVS

Enhanced Medication Services

July 2021 to May 2023

August 2023 to March 2024

CUSTOMER SERVICE REPRESENTATIVE

Delivered exceptional customer service by assisting with inquiries and resolving issues efficiently.

• Processed transactions accurately and promoted store products to meet sales goals.

• Collaborated with team members to maintain smooth store operations and enhance customer satisfaction.

CUSTOMER SERVICE REPRESENTATIVE

Assisted clients with prescription management and coordinated with healthcare professionals.

• Handled sensitive customer information with confidentiality and professionalism.

• Ensured timely follow-ups to enhance patient adherence and satisfaction.

• Supported clients with daily living activities and personal development.

• Followed individualized care plans to achieve client goals.

• Provided emotional support and created a safe, positive environment. 407-***-****

2230 Oakbridge Way

Orlando Florida, 32805

*******.********@*****.***

Professional Summary

DIRECT SUPPORT PROFESSIONAL

June 2023-Present

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