customer service representative

Mya Hayes

New York, NY 718-***-**** **********@*****.***

EXPERIENCE

The Dermatology Specialist — Receptionist

January 2024 - PRESENT

Memorized schedules, Helped schedule follow-up appointments, and scheduled appointments with specific providers based on patient preference, insurance, and age. Answered calls and provided the best possible accommodation and customer service: de-escalated situations, Sold dermatology products, and Registered new patients.

Rover — pet sitter

August 2023 - December 2023

Cared and attended to all kinds of pets, Cleared litter boxes, fed animals administered medication, played with animals, helped to train pets, Maintained reliability and dependability with clients, and respected their homes and requests for the care of their pets.

Inwood Animal Clinic— Reception & Tech

January 2022 - June 2023

Answered calls, Made appointments, answered patient questions and concerns, cleaned public waiting areas, refilled medications, stocked packages, followed up with doctors, faxed bloodwork, sterilized, and maintained an even cash drawer. Built relationships through teamwork and split workloads, Built relationships for clients around caring for their pets.

Martha’s Bakery — server

April 2023 - August 2023

Memorized a menu, recorded specialties and popular items, sat customers, assisted customers in choosing meals, listened carefully to meal requests on preparation, sent orders to the kitchen, brought out correct orders, and checked in to make sure all was well with their meal experience, collected payments, cleaned and public areas. Maultitaked and served for multiple parties of all sizes.

16 handles

June 2021 - December 2021

Greeted customers, recommended flavors, cleared and cleaned public areas, stocked and refilled flavors and toppings, and maintained a positive, playful attitude with customers to provide the best experience.

LANGUAGES

English- Fluent

Spanish - Fluent

Skills

-Multitasker

-time management

-Customer Involvement

-team building

-teamwork

-bilingual

-Microsoft

-marketing

-mac programs

-knowledge of social media platforms

Education

-Pace University (bachelor in progress)

August 2023- Present

-High school of the liberal arts (high school diploma)

August 2019- June 2023

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