Customer Service Home Improvement

Dewey Burns

***** *** *** ** *, Bonney Lake, WA *8391 206-***-**** ******@**.***

PROFESSIONAL SUMMARY

Enthusiastic, motivated, and results-oriented sales professional looking to grow with an established company. A skilled leader, highly resourceful and knowledgeable, with a proven track record of exceeding set targets and expectations. Willing to learn and apply current home project sales experiences towards future positions. AREAS OF EXPERTISE

Sales Experience

Well-versed in home improvement sales with a strong understanding of design projects

Consistently achieves all set sales goals and targets and drives organizational growth

Technically proficient in MS Office and Dealertrack DMS software Customer Focus and Communication

Builds positive, profitable relationships, resulting in high levels of satisfaction

Superior interpersonal and communication skills, sound judgment, and leadership

Easily interpret body language, overcome objections and close deals PROFESSIONAL EXPERIENCE

Jun 2019 - October 2023

LOWES BURIEN, WA

Project Specialist-Exteriors

Develop, estimate, close and manage exterior home improvement projects.

Utilize exceptional customer service and accurate assessments to provide quotes.

Assist customers with design projects from beginning to end as a main point of contact.

Maintain consistent customer contact, providing above and beyond service.

Train all new Project Specialist Exteriors in the region and aid district manager. BURIEN CHEVROLET, BURIEN, WA Aug 2018 - Jun 2019

Finance Manager, Sales

Facilitated sales of financing and market products and services, utilized menu selling.

Consistently met or exceeded gross production targets and objectives.

Partnered with the Sales Team, ensured efficient and professional customer interactions.

Achieved ongoing Customer Satisfaction scores above set company standards. SELECT CONSTRUCTION COMPANIES, SEATTLE, WA Dec 2015 – Aug 2018 Driver

Maneuvered trucks for loading, properly docked vehicles and equipment.

Maintained in-depth logs of working hours and vehicle service and repairs. KING COUNTY SHERIFF’S OFFICE, SEATTLE, WA Jan 2000 – Dec 2015 Sergeant (Jul 2010 – Dec 2015)

Oversaw investigations for criminal cases, ensure law and regulation compliance.

Evaluated subordinate job performance and authorized promotions or transfers. Special Emphasis Team (Jul 2005 – Jul 2007)

Analyzed charges to determine case issues and evidence requirements

Performed undercover assignments and developed relationships with informants. EDUCATION AND PROFESSIONAL DEVELOPMENT

North Idaho College, Coeur d'Alene, ID, Associate of Applied Science in Law Enforcement Zurich Finance School, Finance Training Seminar

Nationally recognized seminar focusing on improving customer satisfaction, technology into sales processes

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