Service Technician Support Specialist
Resume:
Victor McGhee
Service Technician
Baton Rouge, LA 70811
********@*****.***
Authorized to work in the US for any employer
Work Experience
Deskside Support Specialist
Iron Systems - Honeywell-Baton Rouge, LA
July 2022 to Present
Front facing customer support, installing and setup of desktop and laptop devices. Trouble shooting devices as related to images, applications, etc.. Network connectivity problems both hardware wire and wireless, as well as some printer support
Deskside Support Specialist
HEMMERSBACH US LLC (Mallinckrodt Pharmaceuticals)-Port Allen, LA October 2020 to Present
Local IT break/fix and end user hardware and software support, remote helpdesk support Field Service Technician (Contractor) - South Louisiana Region Work Market-Huntington, NY
March 2011 to Present
POS / Network / Telecom Field Technician: installation, maintenance, move add change; telephone, network and POS systems. Repair and service of servers and user workstations Field Service Tech (Contractor) - South Louisiana Region Field Nation-Minneapolis, MN
2010 to Present
POS / Network / Telecom Field Technician: installation, maintenance, move add change; telephone, network and POS systems. Repair and service of servers and user workstations Deskside Support Specialist
HEMMERSBACH US LLC (Shell Oil)-Convent, LA
October 2018 to August 2020
Local IT break/fix and end user hardware and software support, Global remote helpdesk support Deskside Support Technician
CompuCom/Excel (Albermarle)-Baton Rouge, LA
January 2017 to August 2017
Deskside support technician, telecommunications system administrator, end user re-locate project Service Technician
Gloer1, Inc-Tampa, FL
November 2006 to September 2008
33634
POS Lead Installation Technician
INTELEX, Inc-Carmel, IN
December 2004 to October 2006
46032
Installations and Service Technician
Adecco Technical / South East Communications
1100 Poydras Street, Ste. 1408
New Orleans, LA 70163
PBX / Key System Service Technician
MISource / AT&T-Tampa, FL
January 2001 to November 2005
33609
POS Installations Technician
K-Force, Inc-Tampa, FL
May 2002 to February 2003
33605
Service / Installations Technician
Universal / NewSouth Communications
325 Kaliste Saloom Road, Suite 101
Lafayette, LA 70508 337-***-****
Telecom Administrator / LAN Technician
AlliedSignal-Ontario, CA
June 1999 to February 2001
91764 Phone: 800-***-****
April 1996 - June 1998
Service Technician
Executone of LA
1016 Harimaw Court East
Metairie, LA
Installations Technician
Wiltel-New Orleans, LA
February 1994 to April 1996
Tom Lettier - Service Manager
October 1982 - February 1986
Education
Baton Rouge Community College - Baton Rouge, LA
Present
Certificate in Theology
Interdenominational Theological Center - Atlanta, GA 1999
Southern University and A&M College - Baton Rouge, LA September 1982
Skills
• Microsoft Windows
• LAN
• Field Service
• VoIP
• Network Firewalls
• WAN
• Service Technician Experience
• Active Directory
• Technical Support
• Help Desk
• Operating Systems
• Network Support
• DNS
• System Administration
• VPN
• DHCP
• TCP/IP
• Troubleshooting
• Telecommunication
• Network Administration
• Network Engineering
• Customer service
• ServiceNow
• Operating systems
• Ethernet
• Disaster Recovery
• Network Infrastructure
• Computer hardware
• Mac OS
• SharePoint
Additional Information
SKILLS
Ordained Deacon / Pastor- AME Church
Qualified Locomotive Engineer/Conductor
Certified NorTel: Norstar ICS - Voicemail
Certified Eagle One
Certified 1A2 Key
Installation and Maintenance:
Rolm CBX II: 8/9000 & 9751
Northern Telecom: Meridian - Options 11 / 81
Lucent: DEFINITY PBX - INTUITY AUDIX
Toshiba: DK - STRATAGY Voicemail
Fujitsu: Focus Elite - Focus II
Mitel: S/X 200 - 2000
Active Voice - AVT Voicemail
NEC: NEAX 2400
Executone: IDS 228, EZ 1/36/96
Comdial 2264 Hotel / Motel
Avaya - VOIP
Maintenance of LAN Infra-Structure
(Cabletron - Cisco - AT & T Hardware)
Desktop /Laptop setup and repair (Windows Operating Systems) POS maintenance and installations
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