Customer Service Assistant Manager

Tonya Hargrove

Nashville, TN ***** 615-***-**** ***********@*****.***

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PROFESSIONAL

SUMMARY Energetic Supervisor successful at motivating and building positive team dynamics to accomplish aggressive goals. Dedicated to open, communicative culture where employees feel empowered to contribute to company's success. SKILLS • Training and mentoring • Goal oriented

• Staff management • Customer service

• Employee motivation

WORK HISTORY SUPERVISOR 07/2023 to 12/2024

Acme Feed & Seed BNA Nashville, TN

Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.

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Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.

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Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.

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Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.

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ASSISTANT MANAGER 01/2023 to 06/2023

Storplace Nashville, TN

Supervised day-to-day operations to meet performance, quality and service expectations.

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Maintained a clean, safe, and organized store environment to enhance the customer experience.

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Developed strong working relationships with staff, fostering a positive work environment.

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Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.

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CSR 02/2021 to 12/2022

Concentrix Nashville, TN

Managed high call volumes, maintaining a professional demeanor during peak hours and effectively multitasking in a fast-paced environment.

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T H

Demonstrated empathy and active listening skills, resulting in a higher rate of customer satisfaction and repeat business.

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• Answered customer telephone calls promptly to avoid on-hold wait times.

• Answered constant flow of customer calls with minimal wait times. SHIFT LEADER 06/2014 to 12/2020

Thorntons Gas Station Nashville, TN

• Trained new employees and delegated daily tasks and responsibilities. Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.

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Completed cash and credit card transactions accurately using POS software.

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Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.

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EDUCATION Associate of Applied Science Limited Xray 05/2004 High Tech Institute, Nashville, TN

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