Carmen Ann Favela

Medical Assistant/Customer Service/Caregiver

adzzem@r.postjobfree.com

520-***-****

Summary

Exceptional, highly motivated, and punctual Back and Front Office Medical Assistant, with 16+ years of experience in various specialties. Quick learner with the ability to follow direction with little or no supervision. Team player, as well as self-starter. Excellent patient rapport with empathy as well as sympathy. Implemented and worked on many EMR systems; EPIC, Athena, Cerner, Centrix, Centricity, Happe MD . Bilingual - Fluent in Spanish. Work History

Sun Life Family Health Center-03/25/2022 to Present Medical Assistant- Lead Family/OB/GYN

Assist in daily patient care

Ordering and maintaining office supplies as well as Vaccinations and ASIIS Ensure patient satisfaction

EKG, ear lavage, vaccinations, med refills, prior auth and many other patient care duties. Maintain logs and clinic audits as well as CLIA waived testing procedures Best Buy Insurance Agency - 06/2019 to 09/2020

Phoenix, Arizona

Customer Service Representative - Assist clients with quoting with different insurance companies for both Auto and HomeOwners Insurance. Underwriting, answering phones, uploading info into the system and various other job duties. Advanced Call Technologies - 10/2016 to 08/2017

San Luis, Arizona

Retail Support Specialist - Support Retail representatives in matters for AT&T and sister companies. Able to multifunction with excellent customer service skills.

Mountain Park Health Center - 02/2013 to 06/01/2015 Phoenix, AZ

Medical Assistant Float - Covered 3 clinics in the East Valley. Provided Patient Care and Customer Service to keep the Providers on schedule. Worked OB/Gyn, Internal Medicine, Pediatrics and Family Practice Clinics. Triage, referrals, Phlebotomy, Injections, Immunizations, Ekg’s, SVN, Setup and assist with in office procedures and many other various duties. Medix Staffing - Reimbursement Specialist/ Medical Assistant - 10/2013 to 01/2014 Scottsdale, AZ

Assignment with McKesson - Reimbursement Specialist Assisted the Physician and Patient with getting accurate Reimbursement Information for Specialty Drug. Concentric Healthcare (Temp Agency) - Back Office Medical Assistant - 07/2012 to 10/2013 Scottsdale, AZ

Staffing agency - Assigned all over the valley as a Medical Assistant - Back office. Maricopa Integrated Health Care - Back Office Medical Assistant - 03/2010-07/2012 Phoenix, AZ

Triage, referrals, prescription refills, prior authorizations, phlebotomy, immunizations, injections, venipuncture, set up and assist with office procedures. Sterile technique, autoclave, CLIA and OSHA compliances as well as check in and check out. Human Resource Network (Temp Agency) - Back Office Medical Assistant - 05/2009 - 02/2010 Scottsdale, AZ

● Temporary agency, working all over the valley. Cardiology, Family Medicine, Internal Medicine, Urology. Performing various front and back office duties, to fulfill patient care.

Mesa Urologists P.C. - Back Office Medical Assistant /Supervisor - 11/2003 - 06/2009 Mesa, AZ

Back office supervisor - Patient care, vitals, venipuncture, injections, and catheterizations. Set up and assist in office procedures and exams, Urodynamics, Cystoscopy, scheduling, triage, ordering and maintaining all back office supplies and equipment, as well as keeping up with OSHA and CLIA compliance.

Advanced Cardiac Specialist - Back Office Medical Assistant - 10/1999 - 11/2002 Apache Junction, AZ

Vitals, venipuncture, injections, assist in nuclear testing as well as stress testing, med refills, Egg's, assist in cardioversions, triage, referrals and authorizations, diabetic teaching, anticoagulation clinic, IV starts AAI, ABI, and ordering and stocking of office supplies and equipment.

Valley Lutheran Emergency Room - Medical Assistant/ER Tech - 2/2001-01/2002 Mesa, AZ

(Nights/Weekends)

Vitals, triage, EKG’s, splints,venipuncture, catheters, assist in CPR(codes), daily stocking of supplies and various other duties. East Valley OB/GYN - Back Office Medical Assistant - 06/1998- - 10/1999 Vitals,triage,sterilizing and stocking of supplies and instruments, referrals, authorization, check out, billing, answering phones, scheduling surgeries and other procedures, operate NST and assist in office procedures. Warner Family Practice - Back Office Medical Assistant - 06/1997 - 06/1998 Vitals, EKG’s, sterilization, referrals, triage, set up and assist in office procedures. Stocking and various other duties Education

• Pima Medical Institute – Mesa, AZ - Certification for Medical Assistant – 10/96-06/97

• BLS/CPR Certification

• Phlebotomy Certification

Customer Service Excellence !

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