Customer Service Business Development
Resume:
Gary Urquhart
N. Myrtle Beach SC 29582
Gman051,**@*****.***
Objective
To join a progressive company in a position where extensive skills and experience may be used to drive company growth and profit.
Skills
Leadership
Sales
Management
Excellent communication skills
Education
St. Leo College, St. Leo Florida Associates Degree
Majoring Human Resource Management
MANAGER – CRABBY GEORGES SEAFOOD BUFFET = Responsible for complete operations of restaurant, opening and closing, deposits, opening and closing side work deuties of employees, and maintain cleanliness and effectioe operations of facilities. Supervises 60 employees daily for proficiency and training. Performs marketing and ensure supplies are ordered in a timely maaer.
2020-2023
MEDTRUST – Transporting patients on wheelchair to/and from hospitals and resting homes to doctor appointments to /and from resting homes to residences. I have passed and certified in the following areas: DOT Physical Defense Driving Course, CPR Training Course, Basic Training First Aid Course, Basic Hands On First Aid Training, HIPAA Training, New Driver Training Couse, and am qualified to drive wheelchair and stretcher van and ambulance.
Manager. K@W Cafeteria 2018-2020
Opening and Closing manager, ensuring facility fully staffed, preparations of 85 items for serving line ready for service, ensuring cashier ready for orders, and maintain facilities full operational.
PGA Golf Superstore 2016=2018
Member of Operations Team, Trained in retail, sales, receiving, pricing, stockin
And deliveries. Was awarded team member of month and quarter in 2017, Instrumental in managing and assisting in store renovation in 2016.
Sales and Marketing, R&L Development One, LLC. 2012-Present
Responsible for sales and marketing for the Southeast’s Premier Custom Home building company. Integral in creating relationships in Gatlinburg Tennessee to rebuild after forest fire devastation. Interacting with projected clients, I established a rapport with clients and builder building a common ground to communicate with each other and set goals and contracts to agree upon.
Restaurant Consulting Myrtle Beach 2012-Present
Providing consulting to owner/operator with restaurants, night clubs, sports bars in the areas of operations, staffing, food and beverage, and safety. Gave invaluable advice to conform and redirect their efforts to improve profitability and customer service in establishing repeat business.
Better Brands Beer Company / Operations Manger 2001-2012
Accountable for timely and effective planning, development and execution of all warehousing and transportation activities. Manage development of operational staff, safety and security for maintenance warehouse and management facilities. Supervising, training, scheduling, and monitoring activities. Overseeing payroll and benefits, negotiated pricing and fees, while ensuring enhancement for company morals and performances. Negotiating new contracts improved profitability and improved better relationships with contractors for a win/ win scenario.
Barefoot Resort/ Food & Beverage Director 1999-2001
Responsible for all food and beverage operations of a 2,400-acre resort including, 4 golf courses and 2 clubhouses. Coordinated and contracted with all vendors on food and beverage products.
House of Blues/ Associate General Manager 1998-1999
Accountable for all operational and management controls. Negotiating all sales/ leasing, contracts, and facility budgets. Ensuring minimal cost and maximum efficiency to company standards. Detailed tracking analysis of personnel management and staff of 7 different departments, achieving increased results in employee performances. Execution of all departments to ensure and maintain the highest standards of customer and employee relations. Constant communication with staff improved customer service by 18% for repetitive business by local cliental.
Alabama Grill Restaurant/ General Manger 1996-1998
Responsible for entire operations of restaurant with seating capacity of 200 plus indoor and outdoor facility. Effectively managed all departments including, retail. Planned, developed, and achieved maximum results in 18%+ sales increased annually.
Achievements and References continue
Achievements:
Extensive experiences in sales, marketing, and retail.
Proven record of accomplishment of new business development and sales.
Over 25 years of progressive experience in operational and personnel management.
Negotiated with contractors and designed team for construction, bidding of equipment and completion of projects, reducing startup cost by approximately 21%.
Planned, developed, and achieved maximum results from employee performance and execution of their duties and responsibilities resulting in 18%+ sales increase annually.
Retired AF member = Honorable Discharge = 22 years service Medals: Meritorious Service Medal (1), Accomendation Medal (2), Good Conduct Medal (6), Expeditionary Medal (1), Marksmanship Medal (1)
References available upon request
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