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Customer Service Quality Control

Oakland, CA
September 18, 2023

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Warehouse Coordinator

Salient Global Technologies CORP - Pittsburg, CA

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Full Name

Brittany McNeal Bonner

Email Address

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City, State

Bay Point, CA

Phone Number





Brittany McNeal Bonner

Material Handler - Goodwill Industries

Bay Point, CA 94565


Customer service professional with several years experience interacting with the public. Highly qualified in service-based, hospitality positions requiring an emphasis on customer satisfaction in a fast-paced environment. Strong team player and leader. A proven and verifiable record for utilizing strong technical and interpersonal skills to enhance organizational efficiency and profitability. Committed to quality performance with an ability to learn new procedures quickly.

• Mediation and problem solving skills.

• Effective management, technical, and supervisory skills.

• Demonstrated ability to meet the needs of patrons, dependable, hard working, reliable, and punctual.

• Recognized for long hours, commitment to customers, and attention to detail, professionalism, and follow-up.

• Use clear, concise communication skills in conjunction with organizational skills to perform daily duties.

• Work well as a team member or independently.

• Met or exceeded all performance goals to date.

• Resourceful, energetic, competent, multi-task and results-oriented.

• Commended for dedicated work ethic and rewarded by steady promotions and training in all aspects of work.

Authorized to work in the US for any employer

Work Experience


AppleOne - Walnut Creek, CA

August 2019 to Present

Ikea I work in the bistro as a server and cashier I served hot dogs biggie dogs ice cream cones as well as other Swedish items in the store I clean And sterilize all equipment after closing

Material Handler

Goodwill Industries - Pittsburg, CA

2016 to Present

• Loaded and unloaded materials to and from designated storage areas, such as racks and shelves, and vehicles, such as trucks • Stacked and arrange donations for display for retail stores • Installed protective devices, such as bracing, padding and strapping, to prevent shifting and damage to items being transported • Recorded number of units handled and moved, using daily production sheet and work tickets • Secured lifting attachments to materials and conveyed load to destination

Quality Control Inspector


December 2017 to July 2018

Retail Associate

Walmart - Antioch, CA

2015 to 2016

• Explain products or services and prices, and answer questions from customers. • Provides top quality customer service at all times and to every customer. • Performs daily cleaning and maintains a safe work environment. • Complies with company standards on carding customers for all age restricted products • Prepares merchandise, cleans, stocks and maintains food prep area in compliance with health codes • Inventory merchandises as instructed by management. • Secures all funds in safe or register. Makes timely drops and maintains cash drawer at or below maximum level


Goodwill Industries - Antioch, CA

2010 to 2012

• Conferred with customer by phone, in person, or at seminars to receive orders for new accounts • Developed prospects from current commercial customers, referral leads, and sales and trade meetings • Reviewed business trends and advised customers regarding expected fluctuations in business trends • Determined customers' financial services needs and prepared proposals to sell services • Contacted prospective customers to present information and explain available services • Kept records of invoices and support documents • Verified compiled data from vendor invoices to ensure accuracy and revised billing data when errors were found • Resolved discrepancies on accounting records

Entry level

New Way Services - Brentwood, CA

2007 to 2010

Care Giver • Fed patients unable to feed themselves • Set up equipment, such as oxygen tents, portable x-ray machines, and overhead irrigation bottles • Measured and recorded food and liquid intake and output • Administered catheterizations, bladder irrigations, enemas, and douches • Stored, prepared, and issued dressing packs, treatment trays, and other supplies • Sterilized equipment and supplies • Turned and re-positioned bedfast patients, alone and with assistance, to prevent bedsores • Assisted patient to walk

Quality Control Inspector

Tesla Motors Fremont - Fremont, CA

My duties consisted of watching production inspecting production OK in production


High school or equivalent

Oakland Tech High School - Oakland, CA


• • • Quality Inspection

• • • Shipping & Receiving

• • • Customer service

• • • Quality control

Additional Information


• Warehouse

• Inventory Control

• Shipping & Receiving

• Care Giver

• Telemarking

• Customer Relations

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