Alyssa Groomes

Customer Service Representative

Contact

adzcez@r.postjobfree.com

336-***-****

Greensboro, N.C.

Objective

Diligent and personable customer service representative seeking a position in which my communication skills combined with my problem-solving skills can be useful in serving customers. Capable of handling multiple tasks in a fast-paced environment. Able to keep customers happy and smiling while resolving their issues in the shortest time possible

Education

Strayer University

Greensboro, N.C.

BA in Business Administration

GPA 3.87

Key Skills

Medical Terminology

Leadership

HIPAA

Communication

Medical Scheduling

Experience

March 2022 to April 2023

United Healthcare • Healthcare Advocate

Responsibilities: answering around 50-60 inbound calls per day, use of double monitors, processing & researching claims, adhering to company policy & procedures including HIPPA laws, providing exceptional customer service.

June 2020 to January 2022

Subway • Assistant Manager

Responsibilities: overseeing daily operations, managing staff, preparation of food, balancing registers, conducting interviews, order supplies.

February 2018 to May 2020

Alorica • Call Center Representative

Responsibilities: answering around 60 inbound calls per day, data entry, verification of customers information, handling customer payments, use of dual monitors, adhere to compliance and metrics.

October 2017 to February 2018

Southern Voices • Call Center Representative

Responsibilities: answering around 45-50 inbound calls per day, data entry, verification of customers information, schedule, confirm & reschedule customer appointments, use of dual monitors, adhere to compliance and metrics, complete customer medical profiles via online.

January 2010 to October 2017

Robert Wood Johnson Medical Center • Medical Receptionist

Responsibilities: Greet and attend to patients in person and over the phone, perform all duties within HIPPA regulations, liaise between medical departments with discretion and professionalism, complete accurate documentation of patient visits.

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