Camille Tucker

Operations Project Professional

United States 98052

adzak7@r.postjobfree.com

+1-202-***-****

Provides a high level of customer service, administrative support, and project coordination. Leading professional with years of experience in telecommunications coordination and committee facilitation. Willing to relocate: Anywhere

Authorized to work in the US for any employer

Work Experience

Engineering Operations Senior Project Coordinator - Remote Wholesail Networks - Yakima, WA

March 2021 to Present

• Responsible for using work management tools such as Smartsheet and Microsoft Excel to track hundreds of ISP installations throughout Washington, Oregon, Idaho and Montana.

• Coordinates projects and acts as liaison between the company, customers and vendors during meetings to ensure steady progress and communication.

• Assists with the development for the projects when requiring construction and project solutions.

• Assign, schedule and deploy the optical team to perform installations and turn up equipment.

• Track optical teams progress daily and provide reports to director weekly.

• Makes sure that new projects are added to the production schedule and communicated to involved teams.

• Reviews and analyzes daily production report for the assigned work orders and projects using the Oracle database and RT ticketing system.

• Plans procurement of tooling and related equipment needed to complete dark fiber projects.

• Utilizes SharePoint to archive and organize project progress and processes.

• Manages timelines for new projects and ensures projects are completed by expected due date and contractual commitments.

Healthcare Reimbursement Specialist

Zane Networks, LLC - Washington, DC

July 2020 to Present

• Responsible for the resolution of accounts entered into the Audit, Denial and Accounts Receivable Systems.

• Ensures a complete and transparent reporting of outcomes resulting from subsequent follow up including audits.

• Effectively track, trend, and assure quality of all accounts by ensuring they are properly entered and tracked in all systems.

• Enter and follow up on audit accounts that are received by the CBO. Ability to comprehend audit requests and select appropriate audit type.

• Understanding of financial information for the account. As the audit progresses through the process, complete the updates and determine how to proceed with accounts that require action.

• Follow up with payers on all tasks that are due. Work with payers and facilities to obtain decision letters, and additional information as required. Document in patient account notes as indicated. Work with Appeals staff for resolution on denied accounts.

• Identify problem accounts and trends. Escalate as appropriate.

• Properly documents the patient account with actions taken to resolve issue.

• Meet productivity standards and departmental goals and objectives.

• Review the focused claims audits delivered through the payment integrity workflow to identify exceptions to established claims adjudication requirements for post-payment activities research member activity to identify Coordination of Benefits, Third Party Liability, Subrogation as identified through member admissions, authorization process and external vendor activities. MEETING/PROJECT COORDINATOR, STRATEGIC INITIATIVES ATIS - Washington, DC

July 2018 to July 2019

• Responsible for the operation of seven committees and the TOPS Council.

• Create committee calendars, schedule meetings, track attendance, plan deadlines for output and completion of each deliverable.

• Prepare for meetings by creating agendas, take meeting notes, edit technical documents developed by the committees, and create presentations/reports for executive or group meetings.

• Communicate with participants via web and database postings, as well as via email and teleconferences.

• Work with respective group leaders to plan and progress developing standards, solutions, and related material for Information and Communications Technology (ICT) products and services.

• Understand the impact of the group’s work, and partners with industry leadership to ensure that deliverables are timely and high quality.

• Ensure timely communications with industry groups performing related work, the Federal Communications Commission, and other governmental and regulatory authorities, as appropriate.

• Travel to conduct face-to-face meetings with participants. GOVERNMENT TECHNICAL SUPPORT COORDINATOR (Call Center) Verizon Wireless - Hanover, MD

October 2015 to June 2018

• Handled inbound government agency customer calls while effectively navigating Verizon systems.

• Provided a high level of resolution support to multiple business customer types as measured by Representative NPS, adapting to their varying needs and requirements.

• Be solution oriented and proactive, providing first call resolution eliminating repeat calls and reducing unnecessary transfers as measured by 3-Day repeats

• Sell the value of Verizon solutions by using strong communication and negotiation skills to improve the customer experience and increase company revenue as measured by Adjusted Accessory Revenue Per Day (AARPD).

• Maintained an in-depth level of knowledge of product offerings, network capabilities, and possess the ability to position them as strategic solutions in a business environment.

• Apply technical knowledge to resolve customer issues and provide assistance on evolving technologies through effective Tier 1 and Tier 2 troubleshooting.

• Assist with escalations and large research requests.

• Provide efficient customer support on large accounts as measured by Adjusted Calls Per Day (ACPD), with the ability to be proficient in customer-facing systems (ACSS, MTAS, MARS, One Tool).

• Researching and resolving technical inquiries, explaining and selling Verizon products and services.

• Troubleshoot Verizon and third-party equipment on our network.

• Configuring APN, Static IP, VPN and Mobile broadband services & Initiate Remedy Tickets.

• Handled billing issues and payments.

• Lead in performance agreements based on company provided measures.

• Reduced risk using verification and following government compliance regulations. Education

Bachelor's in Psychology, Minor in Allied Health Sciences HOWARD UNIVERSITY - Washington, DC

July 2015

Skills

• Tech Support

• Help Desk

• Helpdesk Support

• Project Coordination

• Qualitative Research

• VPN

• Databases

• Data Entry

• Telecommunication

• Software Troubleshooting

• Microsoft Windows

• Insurance Verification

• Project management

• Construction

• Smartsheet

• Microsoft SharePoint

Certifications and Licenses

CPR

July 2019 to June 2021

Driver's License

June 2010

Assessments

Customer Focus & Orientation — Proficient

May 2020

Responding to customer situations with sensitivity Full results: Proficient

Scheduling — Highly Proficient

April 2020

Cross-referencing agendas and itineraries to avoid scheduling conflicts. Full results: Highly Proficient

Project timeline management — Proficient

August 2021

Prioritizing and allocating time to effectively achieve project deliverables Full results: Proficient

Business math — Highly Proficient

April 2020

Using basic math to solve problems in a business context. Full results: Highly Proficient

Attention to detail — Proficient

February 2022

Identifying differences in materials, following instructions, and detecting details among distracting information

Full results: Proficient

Work motivation — Proficient

January 2022

Level of motivation and discipline applied toward work Full results: Proficient

Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.

Additional Information

RESEARCH

Research Assistant with Howard University graduate student 5/2015 - 8/2015

• Finding research to support findings regarding the retention of students at historically black colleges

& universities vs. predominantly white institutions through online databases.

• Score surveys; Input & numerically code qualitative and quantitative data findings into an excel spreadsheet.

• Provide analysis of findings.

Scoring Assistant with D.S.S. EDUCATION NETWORK on contractual basis 6/2014 & 8/2015

• Input data and achievement scores into online program.

• Organize student folders and generate results of student achievement test by Woodcock Johnson. MEDICAL SCRIBE - 2012

Pain and Spine Care Management - Washington, DC

• Interviewed patients to obtain medical information and measure their vital signs, weight, and height.

• Showed patients to examination rooms and prepare them for the physician.

• Recorded patients' medical history, vital statistics and information such as test results in medical records.

• Prepared treatment rooms for patient examinations, keeping the rooms neat and clean.

• Scheduled appointments for patients.

• Contacted medical facilities or departments to schedule patients for tests and/or admission.

• Performed general office duties such as answering telephones, taking dictation and completing insurance forms.

LEGAL ADMINISTRATIVE ASSISTANT - 2011

Office of the Public Defenders - Rockville, MD

• Prepared and process legal documents and papers, such as summonses, subpoenas, complaints, appeals, motions, and pretrial agreements.

• Provided assistance to 8 attorneys, receive and place telephone calls.

• Scheduled appointments, mail, fax, or arrange for delivery of legal correspondence to clients, witnesses, and court officials.

• Organized, Xeroxed, scanned and maintained law libraries, documents, and case files. COMMUNICATION

• Excellent communications and writing skills.

• WPM: 65

• Working knowledge of Data Entry, Microsoft Word, Excel, PowerPoint, Smartsheets, Oracle and Outlook.

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