Account Manager E-Commerce

Joseph Tracy

***************@*****.*** 816-***-**** https://www.linkedin.com/in/tracyjoseph

EXPERIENCE

July 2019 Sr. Technical Account Manager (TAM) Seattle, Washington

Current Amazon

Lead an international team of 6 TAMs supporting Korea’s top E-Commerce company, utilizing a Follow the Sun support model.

Deploy and test proof-of-concept workloads to showcase AWS security controls, billing frameworks, and scalability solutions.

Implemented multiple significant cost saving strategies that delivered more than $1M in YoY cost savings while maintaining the same availability and redundancy of the workload.

Act as a dedicated customer advocate, providing ongoing support, technical guidance, and best practices for AWS services.

Proactively advise clients on optimizing their AWS environments for cost efficiency, reliability, and security.

Collaborate closely with AWS service teams to resolve technical issues and drive customer innovation.

Facilitate strategic conversations with executive stakeholders to align AWS solutions with business goals and maximize cloud value. Deployed and tested proof of concept workloads to demonstrate security controls, billing constructs, scaling computing, and many more

July 2017 Premier Field Engineer Las Colinas, Texas

July 2019 Microsoft

Drive success with clients in implementing Azure cloud solutions by reducing costs and enabling their digital transformation.

Strategically influenced a customer to reallocate their $50 million AWS budget to a $50million Azure budget.

Drive impact and Azure growth with customers through delivering technical expertise in Azure Infrastructure.

Educate clients on security best practices through instructor led seminars and one on one training to better mitigate security incidents and improve the health and safety of their IT infrastructure.

Jan 2016 Database Senior Teaching Assistant Rexburg, Idaho

April 2017 BYU-Idaho

Tutor students learning about SQL+ and MySQL to better script and utilize best practices with SQL statements.

Work with and train other Teaching Assistants with learning objectives and useful teaching practices to help increase student retention.

Provide mentorship and guidance to students, clarifying database concepts such as SQL, normalization, indexing, and query optimization.

Maintain academic integrity by monitoring and enforcing course policies.

Jan 2016 Security Analyst Rexburg, Idaho

April 2017 BYU-Idaho

Developing and improving the current Security Operations Center to audit PCI compliance and enforce Information Security best practices.

Creating training documents for future student employees to improve the SOC’s ability to review and secure all PCI machines.

Conduct risk assessments and security audits to identify potential weaknesses.

Implement and enforce security policies, protocols, and best practices.

April 2015 Support Engineer Provo, Utah

Aug 2015 Oracle

Give presentations to the Directors and Sr. VP. of the ATG support group for the continued development of the internship program.

Learned and supported BI Publisher for clients of Oracle including the Ontario city government to Oracle Consulting.

Created training documents to cut down on wasted time and improve the Oracle internship experience for future interns.

Took ownership of customers’ service requests and completed them by cutting through complexity and providing simplicity leading to easy-to-understand solutions and increased productivity for future use.

Learned and utilized Mobile App Designer to help finance and accounting departments to more easily access their data in graphical formats which saves the clients’ company top level financial team’s valuable time.

Aug 2015 Security Analyst - Intern Riverton, Utah

Dec 2015 The Church of Jesus Christ of Latter-day Saints

Performed live monitoring of all live resources in an enterprise environment ensuring a safe and stable virtual work environment for all company employees.

Recorded all suspicious activity on high priority services using security tools to document vulnerabilities to prevent and document nefarious activity.

Worked with industry standard tools like Splunk, Source Fire NIDS, and Security Analytics to determine different attack types coming into the enterprise network.

Jan 2011 Humanitarian Aid – Project Coordinator Bangalore, India

Jan 2013 The Church of Jesus Christ of Latter-day Saints

Led various humanitarian aid projects including school construction, surveying future well sites, establishing new wells, coordinating vaccine distribution, and assisting with grant applications.

Developed and delivered educational programs focused on leadership, personal development, and self-reliance, empowering individuals to improve their circumstances.

Liaised with local political figures to establish goodwill to further increase future humanitarian aid cooperation.

Curated quarterly reports to showcase ongoing humanitarian aid efforts and effective improvement in the quality of life of those affected.

Developed adaptability, problem-solving, and leadership abilities by working in high-pressure environments with limited resources.

EDUCATION Brigham Young University-Idaho, College of Business and Communication

Bachelor of Science, Computer Information Technology, April 2017

Certifications: CompTIA Security+, AWS Solutions Architect Associate, AWS Cloud Practitioner

Selected coursework: Cisco Networking, Windows Server Administration, Linux, Oracle Database (MySQL & SQL), Java, JavaScript, Project Management, Active Directory, BI Publisher, MAD, Managerial Accounting, Economics, Windows Server, Azure Active Directory, Azure Security.

2nd Place, NSA cyber security competition 2014 & 2015, hosted by ISU.

Member of the Brigham Young University-Idaho Linux society.

Contact this candidate