Customer Service Representative
Resume:
Rese Patton
** ***** ** ***** ****** of cleaning services
Union, NJ 07083
adz5tt@r.postjobfree.com
To make use of my interpersonal, and management skills to achieve the goals of a company that focuses on customer satisfaction first.
Management: Manager of crews balancing heavy workloads to meet deadlines, time management, schedules, budget planning, and maintaining work systems, procedures, and policies, that enable and encourage the optimum performance of its people and other resources within a business unit. Interpersonal Relations: Leading by example with a positive attitude by Listening, showing respect, and being open to constructive criticism to strive and maintain a great working environment and production of a business. Served as a liaison between team and clients. Authorized to work in the US for any employer
Work Experience
General Cleaner
AFS Cleaning Systems - Little Falls, MN
April 2022 to July 2022
general cleaning floor scrubbing, burnishing, cleaning bathrooms in the grocery store Remote Customer Service Representative
Shiftsmart - Sacramento, CA
February 2022 to May 2022
Outbound Surveys
• Set up client appointments
• Performed customer service surveys
• Provided policy and service information
• Assisted customers with a warm and professional attitude
• Answered general questions
• Answered calls from clients and customers
Remote Customer Service Inbounds
Live Ops - Scottsdale, AZ
October 2021 to April 2022
(Customers Buying Products From Infomercials)
• Set up client appointments
• Performed customer service surveys
• Provided policy and service information
• Assisted customers with a warm and professional attitude
• Answered general questions
• Answered calls from clients and customers
• Resolved customer information and complaints
• Responsible for tracking and maintaining inventory
• Handled online orders and credit card transactions Cleaning and Maintenance Contractor
A-1 Maintenance service company - Minneapolis-Saint Paul, MN September 2000 to October 2021
40 years of experience in every aspect of cleaning services with the knowledge that the customer becomes first. and outside the office., proficient in computers Microsoft Word Excel internet search. bidding. Telemarketing, answering phone calls with client managers and employees, meetings with contract managers inspecting work performance.
Cleaning contractor for multiple clients. retail, offices, and restaurants cleaning turnovers. residential home cleaning. Construction clean-up. Carpet cleaning stripping and waxing floors. Different types of vacuums Floor scrubbers high-speed furnishers electric or propane. With the knowledge to repair all equipment above.
Maintenance for homes or apartments ready to rent or sell. electrical light Plumbing painting drywall installation and repair. Appliance repair.
• Coordinated with property maintenance staff
• General housekeeping duties including, wiping, cleaning, vacuuming, laundry, and dusting
• Cleaned offices, including break rooms, hallways, and conference rooms
• Performed commercial laundry for catering services
• Operated chemical dispenser
• Provided excellent customer service
• Led a team of 1-300 employees
• Inventoried and maintained chemical cleaning products
• Disinfected commercial cleaning equipment
• Cleaned fitness center's showers and locker rooms
• Cleared trash and debris from construction job sites
• Provided excellent customer service
(Caretaker/Maintenance)
MGM Management/ The Willows Apts - Brooklyn Park, MN March 2020 to April 2020
Apartment turnovers/Maintenance. Laid off due to covid Telemarketing/Customer Service Representative
Multiple Agencies - Minneapolis, MN
January 1995 to September 2015
Fingerhut. Satcom, Viking magazine, Telemarketing pharmaceuticals, E-sultans
(selling websites) Live Ops, shift smart, telemarketing for family janitorial service, and own Janitorial and maintenance business for 20 years. Customer service collections telemarketing
• Greeted customers
• Conducted customer service surveys
• Handled reservations
• Resolved customer issues
• Booked appointments for clients
• Worked in the inbound call center
• Created call center scripts
• Assisted customers via live chat
• Collected and documented orders
• Responded to inquiries and issues
• Responsible for troubleshooting applications
Concert event security
Asia Security - Saint Paul, MN
July 1997 to October 2011
Security for entertainers at concerts events Clients: target center/excel center /Orpheum/Pantages. paisley park/ Prince events rehearsals
Arena lead Supervisor operation manager
Metrodome - Minneapolis, MN
April 2000 to October 2008
Managed 100- 300 employees in an arena cleaning. Concourse cleaning power washing restroom cleaning suite cleaning. Time management was very important. Education
BA degree in Music Business
FullSail University
2010 to 2014
Skills
• Property maintenance (10+ years)
• Property management (10+ years)
• music promoting ' (3 years)
• music business (3 years)
• Management (10+ years)
• supervisor experience (10+ years)
• Marketing (10+ years)
• Time Management (10+ years)
• Custodial Experience (10+ years)
• Residential Cleaning (10+ years)
• Commercial Cleaning (10+ years)
• Cleaning Experience (10+ years)
• artist manager (3 years)
• Painting (10+ years)
• Telemarketing (10+ years)
• Administrative Experience (10+ years)
• Supervising experience (10+ years)
• Maintenance (10+ years)
• Budgeting (10+ years)
• Cold Calling (10+ years)
• Event Planning (10+ years)
• Laundry (10+ years)
• Yardi (10+ years)
• Construction (10+ years)
• Payroll (10+ years)
• Handyman
• Office Management
• Equipment Repair
• Property Leasing
• Drywall
• Plumbing
• Appliance Repair
• Electrical Experience
• Facilities Maintenance
• Fair Housing Regulations
• Accounting
• Remodeling
• Blueprint Reading
Languages
• English - Expert
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