Customer Service Assistant Manager

SHAWN R. WILSON

***********@*****.*** 773-***-****

SUMMARY

To secure a position in customer service in which I can utilize my management experience, extraordinary communication skills and physical abilities to enhance productivity efficiently and effectively.

HIGHLIGHT & QUALIFICATIONS

• CDL Class “B”

• OSHA 10 Certificate

• Outstanding customer service skills

• Excellent ability to work effectively individually, and with a team

• Crisis prevention/crowd control training by Homeland Security – Safety Captain at CTA

RELATED PROFESSIONAL EXPERIENCE

United Fundraising League

Executive Manager of Events - Celebrity Host/Influencer Licensee

•funding for Non-profit and Community Based Organizations

•Management of over 25 individuals - team building, training, recruiting organizations

•Booking venues, Talent and Coordination of Events

Fed Ex / Two Dogs Trucking Swartz Creek, Mich

Subcontractor Driver

April 2021 to Nov 2021

• Transportation/delivery of industrial, hazardous/radioactive materials • Inventory, shipping and receiving

Panther Premium Logistics and Transportation / YWC Express Chicago, IL Subcontractor Driver / Trainer

March 2020 to April 2021

• Transportation/delivery of industrial, healthcare and PPE materials during the pandemic • Inventory, shipping and receiving

• Training of new drivers and managing schedules

Amazon / Whole Foods Chicago, IL

Amazon Fresh Shopper / Assistant Manager

June 2018 to Feb 2019

• Inventory, shipping and receiving/filling orders for delivery pick up

• Management and training of new employees and schedules

D and C Transportation Hazel Crest, IL

Motorcoach Operator / Tour Guide

May 2017 to April 2018

• Transportation of passengers over the road and locally to meetings, conventions, vacations and special events

• Maintain visual integrity and inspect all vehicles operated

Anthony Gowder Designs Chicago, IL

Corporate Account Representative / Assistant Manager / Laborer May 2013 to July 2014

• Scheduling, logistics and supervision of 5 delivery drivers, routes • Construction of special events stages, arrangements and holiday décor • Coordination of decoration for business conventions, meetings, weddings • General labor, office duties, inventory, shipping and receiving

Chicago Transit Authority Chicago, IL

Bus Operator

Aug 2008 to Jan 2012

• Safe transportation of passengers in the city and to connecting modes • No injuries throughout operating career – Safety Captain

EDUCATION

Associates Degree – Harold Washington – 2014 Chicago, IL Completion Bachelors Degree – DeVry University – 2023

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