Sharon S. Joyner

(c): 252-***-****, adz5qw@r.postjobfree.com

4754D Forest Village Dr, Farmville, NC 27828

I am a graduate of Human Services Technology with NA1 experience. Computer Proficiency: Electronic Medical Records (EMR/HER), IMS computer system software, and Microsoft Office Suite

Core Competencies: Insurance Eligibility and Billing, Copayments, Deductibles, Appointment/Referral Specialist, Medical Billing and Coding (ICD 9 CM, HCPCS, and CPT), Windows 10, Google Certifications: Certified Nursing Assistant (CNA 2016), CPR (2020), Cosmetologist (2007), NCRC

(2019), Phi Theta Kappa (2019)

Education

Pitt Community College, Winterville, NC

Human Services Technology 2018 – 2021

Ultimate Medical Academy, Tampa, FL

Medical Billing and Coding Diploma 2010 — 2012

Kaplan University, Tampa, FL

Health Information Technology 2009 — 2011

Edgecombe Community College, Tarboro, NC

Cosmetology Diploma 2005 — 2006

Pitt Community College, Winterville, NC

Health Unit Coordinator Certificate 2000

Business Computer Programming Degree AAS 1991 — 1994 Internship

Site Director/Congregate Intern- Fountain Senior Center 01/2021- 05/2021 Pitt County Council on Aging, Winterville, NC

-Oversee all daily activities for the Senior Center

-Maintain Schedules and Activity Calendars

-Provide activities and meals for Congregate members, Supervise Meals-On-Wheel’s deliveries,

-Order daily meals for members and perform all opening/closing duties for the center. Professional Experience

Together We Can Home Care- Certified Nursing Assistant 01/20 —present Assist patients with all daily living needs including Bathing, feeding, ambulation, housekeeping in their home setting all while providing them with a caring and competent companion during their time of need.

- Maintain vital signs and implement clients’ plan of care.

- Supply transportation needs for groceries and medication pickup Pitt County Council on Aging- Site Director - Fountain Senior Center 10/2020- 09/2022

-Oversee all daily activities for the Senior Center

-Maintain Schedules and Activity Calendars

-Provide activities and meals for Congregate members, Supervise Meals-On-Wheel’s deliveries,

-Order daily meals for members and perform all opening/closing duties for the center. Concentrix- Customer Service Advisor 01/2020 – 04/15/2020

-Provide product support to Intuit TurboTax customers

-Assisted with Live Chat support

-Performed Daily Account documentation

Health Pro- Certified Nursing Assistant 4/2016 —1/2020 Manage all daily living needs for clients, including Bathing, feeding, housekeeping in their home setting all while providing them with a caring and competent companion during their time of need.

- Maintain vital signs and implement clients’ plan of care.

- Supply transportation needs for groceries and medication pickup Ayden Court Rehabilitation and Nursing- Certified Nursing Assistant 11/2019 – 12/2019 Manage all daily living needs for patients, including Bathing/Showering, feeding, transporting, all while providing them with a caring and competent companion during their time of need.

- Maintain vital signs and weekly weights and implement patients’ plan of care. Convergys — Customer Service Representative (Blue Cross Blue Shield) 2016 — 2017 Assist Members, Physicians, and Physician Office Representatives with Eligibility and Benefits, Claims, and Billing Inquiries concerning their BCBS policies. Greet all callers with professionalism and handle all calls within a timely manner. Provide Web Support for all Blue E and Blue Connect inquiries. Customer Service Representative (Express Scripts) 2006 — 2007 Provided member services to clients to assist in refilling prescriptions called in to the pharmacy or delivered via mail order.

Save A Lot- Cashier 2015 — 2016

Greet Incoming Customers

Tender all grocery purchases.

Inventory control/Stock shelves

Vibrance Internal Medicine- Lead Receptionist 2011 — 2014 Ensure efficient operation of the front office by planning, coordinating, and directing various business functions.

Scheduling of Referral/Procedure appointments and Follow-up appointments Collect/Post copays, balances, and deductibles.

Check patients In and out, Prescription refills, and Daily closeout spreadsheet. Pitt County Memorial Hospital — Unit Secretary 2001 — 2008 Handled all front desk and clerical duties, including outstanding customer service as the liaison with the public.

Managed all patient admissions, transfers and discharges as well as performed unit safety audits, confirmation checks for nurses, scheduled appointments/consultations and interfaced effectively with all departments.

Smart Style Family Hair Salon- Salon Manager/Stylist 2007 — 2011

-Oversee all employee’s schedules, production reports, and store front/back-office duties.

-Supply all hair care needs for clientele, including selling home care products.

-Attend all Management meetings and luncheons

-Performed all opening and closing duties

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