Front Desk Associate

CHARLES REX

adz2bs@r.postjobfree.com 231-***-**** Mancelona, MI 49659

Summary

Well-rounded Front Desk Associate, committed to interacting with guests and resolving issues to propel customer satisfaction. Smoothly resolves issues, greets guests and oversees reception at busy establishments. Polished and tolerant when handling high-stress situations using appropriate responses.

Skills

Multi-Line Phone Systems

Cash Transactions

Currently using the Marriott Fosse system

Hospitality Services

Experience

Fairfield Inn And Suites Marriott Traverse City, MI

Front Desk Associate

06/2022 - Current

Answered phones to respond to customer inquiries and transferred calls to appropriate staff members.

Handled payment processing and provided customers with receipts and proper bills and change.

Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.

Delivered friendly and knowledgeable support to current and prospective customers.

Managed guest check-in and check-out procedures, reservations and payments.

Received incoming calls and coordinated with staff to fulfill customer requests.

Cherry Tree Inn and Suites Traverse City, MI

Front Desk Associate

04/2012 - 06/2022

Answered phones to respond to customer inquiries and transferred calls to appropriate staff members.

Handled payment processing and provided customers with receipts and proper bills and change.

Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.

Landmark Resort Egg Harbor, WI

Front Desk Associate

08/2008 - 04/2011

Answered phones to respond to customer inquiries and transferred calls to appropriate staff members.

Handled payment processing and provided customers with receipts and proper bills and change.

Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.

Super 8 Motel Sturgeon Bay, WI

General Manager

03/2007 - 07/2008

Trained employees on duties, policies and procedures.

Recruited, interviewed and hired qualified staff for open positions.

Supervised employees through planning, assignments and direction.

Delivered exceptional client experiences through hands-on leadership of associates and managers.

Complied with company policies and government regulations to prevent and detect rule violations and protect organization from fines and lawsuits.

Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.

Best Western Maritime Inn

Assistant General Manager

04/1998 - 03/2007

Motivated and led team members to work together to achieve targets.

Managed store cash intake with high accuracy and prepared daily bank deposits.

Managed and mentored staff to carry out operational directives with high productivity and accuracy.

Applied knowledge of coverage needs and individual employee strengths to produce successful team schedules.

Completed thorough opening, closing and shift change functions to maintain operational standards each day.

Used strong issue resolution and communication skills to cultivate and strengthen lasting client relationships.

Education and Training

Gibraltar High School Fish Creek, WI

High School Diploma

06/1981

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