Customer Service Data Entry

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September 28, 2023

Lorie Gonzales

• Bilingual; English and Spanish

• 4+ Years of Healthcare Experience and Excellent Phone Presence

• Proficient using Microsoft Office and Strong Data Entry Skills PROFESSIONAL EXPERIENCE

07/2013-Present La Fuente Learning Center Austin, TX Clerk

• Greets and assists visitors

• Cash handling

• Answers phones and directs calls

• Schedules appointments

• Files and scans documents

11/2011-04/2013 Seton Spine and Scoliosis Center Austin, TX Senior Customer Service Representative/Office Assistant

• Handled all calls for the Dr and provided excellent customer service over the phone

• Scheduled appointments and set up Dr meetings

• Roomed patients as needed and pulled patient charts

• Called in prescriptions

• Data entry duties

08/2007-07/2010 Longhorn Pediatrics Austin, TX

Medical Administrator/Medical Assistant

• Answered phone calls in a fast and courteous way

• Confirmed and scheduled appointments

• Pulled and filed daily charts and medical records

• Daily super bills, deposits, take payments

• Called in RX, vitals, work ups for well child visits, vaccines EDUCATION

National Institute of Technology, Austin, TX Diploma; Medical Assistant Austin Community College, Austin, TX G.E.D.