Joel Micoli

Cyber Defense Technician - NY Air Force National Guard

Niagara Falls, NY 14304

adytc3@r.postjobfree.com

+1-716-***-****

Authorized to work in the US for any employer

Work Experience

Chief of RPA Communications Flight

107 ATKW - Niagara Falls, NY

September 2016 to Present

I manage a shop of 28 workers and 10 contractors. I am responsible for 24/7 operations coverage for communications flight.

Cyber Defense Technician

NY Air Force National Guard - Niagara Falls, NY

December 2005 to Present

Intrusion Detection/Vulnerability Assessment Area - review traffic to protect the Air National Guard against intrusion, using tools like ArcSight, Fidelis and Snort

• Troubleshoot and resolve network problems and build, rebuild and configure Windows Vista/XP workstations for use on our local area network

• Maintain, backup and install Windows 2003 Servers

• Proficient with DRA-G_G, Active Directory Users and Computers, Group Policy Management, DHCP Administrator, Enterprise Switch Manager, Exchange Administrator, Cisco IOS, HP Openview, Hyena, Configuration Manager and WSUS

• Work closely with the Help Desk using the Remedy software package to track and complete trouble tickets

• Part of a 2-man Network Control Center team that maintains and updates/upgrades network servers, switches and workstations

• Started working with SMS 2.0 in 2003 using it to push service packs and install client software for Adobe Products, Java and custom Air Force Programs. I have work with SCCM since 2006 using to update clients and push Air Force software. I use SCCM every day to check our patch compliance update clients and troubleshoot clients that are not up to date on our patches.

• Install and update Symantec Anti-Virus Server and install the clients to computers using Group Policy

• Experienced with FDCC 2.1, 1.6 and 1.5 images

• Troubleshot and installed several programs with the FDCC Images working with our CSA's in Niagara

• Demonstrated success with customer service and believe it is an important part of this job Technical Controller

Air National Guard - Niagara Falls, NY

August 1999 to Present

Network administration using the DRA-G, Active Directory Users and Computers, Enterprise Switch Manager, Exchange administrator and server manager

• Performed network upgrade from a regular Ethernet environment to an ATM environment

• Currently upgrading the network to Gig Ethernet

• Troubleshoot network problems, computer errors and printing problems

• Work in a Windows Vista/XP environment on the Air National Guard base using the FDCC Images by pushing with Configuration Manager and Disk Image

SMS Administrator

Air National Guard

June 2004 to December 2005

Lockheed Martin Niagara Falls, NY

• Pushed out service packs and updates to client computers

• Became very familiar with User Manager, DHCP Administrator, Exchange Administrator, Cisco IOS, Server Manager, HP Openview, Hyena and BV Administrator

• Work closely with the Help Desk using the Remedy software package to track and complete trouble tickets

Network Technician

Air National Guard

September 2000 to June 2004

Griffin Services, Inc. Niagara Falls, NY

• Resolved network issues for the 914th Air Reserve Wing

• Supervised 5 network technicians in a Windows 2000/NT network while my supervisor was deployed for six months

• Troubleshot and resolved network problems and built, rebuilt and configured Windows 2000/NT workstations for use on our local area network

• Resolved trouble tickets in a timely manner

• Ensured that network time compliance orders were done in a timely manner

• Served as back up COMSEC Manager for Griffin Services

• Pushed out service packs and updates to client computers

• Developed proficiency with User Manager, DHCP Administrator, Exchange Administrator, Cisco IOS, Server Manager, HP Openview, Hyena and BV Administrator

• Worked closely with the Help Desk using the Remedy software package to track and complete trouble tickets

• Backup Information System Security Officer for the 914th Air Reserve Wing

• Worked closely with the ISSO on GCCS Network Issues

• Troubleshot problem circuits and got them working again

• Possess good knowledge of Ki Vs, Modems and Routers in the GCCS Network Configuration

• Dealt with EMPSEC, COMSEC, COMPUSEC, Accreditation and Certification and trained our Workgroup Managers in the above items

• Backup TCC technician, due to the fact I am one of the few individuals that worked for the contractor with a Top Secret Clearance

• Received auto din messages and forwarded them to the appropriate individuals within the standard time frames

• Concurrently worked the Help Desk, which averaged out to be a day per week

• Wore a pager and was called in often to perform the TCC functions

• Taught a two-part introduction to networking course and a hardware basic course

• Administrator for Automated Data Processing Equipment for computer inventory for the 914th Air Reserve Wing

• Continually updated and manipulated the database that is involved with tracking the ADPE inventory

• Trained equipment custodians in all aspects of keeping track of their inventories

• Redistributed automated equipment around the base to best meet the base's mission Education

Associate in Math and Science

Niagara County Community College - Sanborn, NY

December 1990

Skills

• LAN

• DNS

• System administration

• TCP

• DHCP

• Operating systems

• Microsoft Windows Server

• Phone etiquette

• Active Directory

• VMWare

• TCP/IP

• Computer Networking

• Driving

• Help Desk

• WAN

• Network Support

• Ethernet

• Network Security

• Troubleshooting

• Microsoft Outlook

• Communication skills

• Customer service

• Windows

• Microsoft Word

• Technical Support

• Network Monitoring

Military Service

Branch: United States Air Force

Service Country: United States

Rank: Chief Master Sergeant

November 1989 to Present

Certifications and Licenses

Security+

July 2009 to Present

Security Plus certification

Secret Clearance

Additional Information

Computer Skills

• ArcSight ESM - is a security correlation engine, it protect firms from external threats such as bots and worms, and internal risks such as fraud and theft.

• Fidelis XPS - is a network security appliance for visibility, analysis and control.

• Snort - is a network intrusion prevention and detection system.

• Active Directory Users and Computers - a network user and computer management tool.

• Cisco IOS - is software used on most Cisco Systems routers and switches.

• Systems Center Configuration Manager (SCCM) - provides remote control, patch management, software distribution, operating system deployment, network access protection, and hardware and software inventory.

• DHCP Administrator - is Microsoft Software that manages IP addresses for a Network.

• Nortel Enterprise Switch Manager (ESM) - GUI software to manage Nortel Network Switches.

• Exchange Administrator - Microsoft software used to manage email clients.

• HP OpenView - Network management software that locates and allows management of network attached devices.

• Hyena - Systems and User Administration tool for Windows Operating Systems. We used it mostly for remote control management of workstations.

• WSUS - Windows Software Update Service used to deliver hot fixes and patches for Microsoft operating systems.

• FDCC - Federal Desktop Core Configuration is Secure Windows Operating Systems used by Federal Government.

Contact this candidate