Remote Tech Support & Operations Professional with 32+ Years

Robert Kraus

Columbus, OH • 504-***-**** • *********@*****.***

LinkedIn: https://www.linkedin.com/in/robert-kraus-sr-32238671/

PROFESSIONAL SUMMARY

Dedicated technical and operations professional with 32+ years of experience spanning Tier 1 Technical Support, logistics coordination, customer service, and remotework technology. Proven ability to troubleshoot hardware/software issues, manage video conferencing systems, maintain regulatory compliance, and deliver highquality service in fastpaced environments. Recognized for reliability, clear communication, and the ability to streamline workflows while supporting both technical and operational teams.

“Deliver Tier 1 Technical Support, including hardware diagnostics, software troubleshooting, and system maintenance for residential and smallbusiness clients.”

“Coordinated complex freight schedules, ensuring ontime delivery and adherence to DOT and regulatory standards.”

CORE SKILLS

Technical: Tier 1 Support; Hardware Diagnostics; Software Troubleshooting; Video Conferencing; RemoteWork Technology; System Maintenance

Tools & Platforms: Microsoft Office (Word, Excel); Image Uploads; Common helpdesk tools (ticketing, SLA tracking)

Operations & Compliance: DOT Compliance; Joint Commission Standards; Inventory Management; Quality Control

Interpersonal: Client Training; Customer Service; Vendor Relations; CrossFunctional Collaboration; RootCause Analysis

PROFESSIONAL EXPERIENCE

Bobzilla’s Computer Service — Columbus, OH

Owner • Manager • Technician Jan 1992 – Aug 2004

Delivered Tier 1 technical support: hardware diagnostics, software troubleshooting, and routine system maintenance for residential and smallbusiness clients.

Configured and supported video conferencing systems and digital imaging workflows for professional and telemedicineadjacent environments.

Trained clients on Microsoft Office and remoteproductivity best practices, improving enduser efficiency.

Managed procurement, inventory, and vendor relationships to maintain reliable technical operations.

MNS1 Express — Plainfield, IL

Logistics Specialist / Driver Dec 2024 – Mar 2026

Coordinated complex freight schedules to ensure ontime delivery and strict adherence to DOT and regulatory standards.

Maintained detailed logs and documentation for patientcarerelated material handling and compliance.

Resolved routing and technical issues using rootcause analysis and clear communication with dispatch and stakeholders.

Collaborated with crossfunctional teams to support safe, accurate delivery workflows.

Swift Transportation — Phoenix, AZ

Transportation Specialist / Driver Dec 2007 – Dec 2024

Managed highvolume regional and national deliveries while maintaining professional customer communication.

Ensured regulatory compliance through accurate recordkeeping and safety protocol adherence.

Performed mechanical inspections and basic troubleshooting to reduce downtime and improve fleet reliability.

Proactively identified and resolved logistical issues to maintain service excellence.

Earlier Roles

Quality Assurance Supervisor / Test Lead Supervisor, Converge Global Trading — Lockbourne, OH (2006–2007)

IT Specialist, CBS Personnel — Gahanna, OH (2006–2007)

Satellite Communications Technician, Bruister & Associates — Ponchatoula, LA (2004–2005)

SELECTED ACHIEVEMENTS

Built and supported remotework and video conferencing setups that improved collaboration for telemedicineadjacent clients.

Reduced equipment downtime through proactive diagnostics and routine maintenance.

Maintained compliance documentation for patientcare shipments, supporting regulatory audits.

Designated Computer Trainer for 2 hotels

Teaching computers

Phone technical support

Contact this candidate